AI-Enabled IT Operations Engineer (Hybrid)

General Motors Company

Austin, Warren (TX, MI)

Hybrid

USD 90,000 - 130,000

Full time

3 days ago

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Job summary

General Motors Company is seeking an IT Operations Engineer to provide production-critical application operations support at GM manufacturing sites. The role covers monitoring health, responding to incidents, deployments, and AI-assisted operations to improve plant reliability and efficiency.

You will work with Linux, Windows, databases, cloud services, containers, and AI agents to automate repeatable tasks.

Qualifications

Bachelor’s degree or equivalent in CS/IT/Engineering.
3+ years IT, AI-enabled application support, and automation.
Experience with deployments, change management, and incident management.
Experience supporting Linux and Windows across legacy and cloud environments, plus databases Oracle, PostgreSQL, SQL Server.
Strong troubleshooting, analytical and problem-solving skills with automation/AI tools.
Ability to analyze logs, monitoring tools, dashboards, and utilities to troubleshoot issues.
Ability to design AI agents, agentic workflows, scripts, and automations for repeatable tasks.
Strong attention to detail and commitment to data integrity.
Ability to support production-critical applications and participate in on-call rotations.
Ability to define success measures for automation (time saved, cycle-time reduction, quality).
Ability to manage multiple priorities in a production environment.
Excellent written and verbal communication skills.

Responsibilities

Monitor the health, availability, and performance of manufacturing Vehicle Assembly-related applications and supporting infrastructure.
Troubleshoot incidents across Linux, Windows, databases, and cloud-based applications per SLAs.
Drive AI adoption through Agentic AI solutions and intelligent automation.
Develop AI workflows that streamline repeatable operations-support activities while reducing manual effort.
Apply AI-assisted observability to analyze logs, identify root causes, and accelerate resolution.
Execute approved configuration changes, maintenance, deployments, patch releases, and recovery procedures.
Coordinate with application, infrastructure, development, deployment, and database teams during incident resolution.
Manage certificates, documentation, application ownership activities, and support processes.
Build strong relationships with business partners, technical teams, colleagues, and management.
Provide remote technical support to manufacturing sites.
Participate in a 24x7 on-call rotation after acclimation period.
Contribute to a collaborative, inclusive, and high-performing team culture.