Hybrid IT Ops Analyst: Data, AI & Automation Focus

General Motors LLC; Michigan; Hybrid; USD 90,000 - 130,000; Full time

Job summary

General Motors is seeking an IT Operations Analyst to enhance stability and efficiency of business-critical applications across dealer operations, vehicle engineering, finance, and supply chain. The role emphasizes data-driven insights, automation, and emerging technologies to reduce manual work and improve service quality.

You will monitor, triage incidents, validate data, and build dashboards using Power BI and Python, collaborating with engineers, DBAs, and business stakeholders.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Information Technology, Engineering, Data Science, Statistics, Economics, Econometrics, Finance, Mathematics, or related field.
• Strong quantitative and problem-solving foundation with ability to interpret data and identify trends.
• Exposure to SQL, Python, R, PowerShell, Shell/Bash, or related data tools.
• Experience with generative AI, Agentic AI, and workflow automation is a plus.
• Familiarity with statistical methods, forecasting, and data-driven decision-making.
• Experience with Power BI, Tableau, Excel, Power Query, or similar tools.
• Ability to translate findings into clear insights, dashboards, or actions.

Responsibilities

• Support and monitor business-critical applications and processes across multiple units using alerts, logs, dashboards, and metrics.
• Triage incidents, investigate, apply procedures, and escalate complex issues with clear information.
• Analyze operational data: incident volumes, error rates, MTTR/MTTD, availability, SLA performance.
• Use SQL, Python, R, PowerShell, Shell/Bash to work with data and automate tasks.
• Leverage AI tools to improve incident triage, diagnostics, and reporting workflows.
• Collaborate with stakeholders to identify pain points and automate repetitive work.
• Develop dashboards and automated reporting using Power BI, Python, Excel, or Power Query.

Skills

SQL

Python

Data analysis

Statistics

Problem solving

Cross-functional collaboration

Education

Bachelor's degree in Information Systems/CS/IT/Engineering/Data Science

Tools

Power BI

Excel

Power Query

Shell/Bash

Job description

General Motors is seeking an IT Operations Analyst to enhance stability and efficiency of business-critical applications across dealer operations, vehicle engineering, finance, and supply chain. The role emphasizes data-driven insights, automation, and emerging technologies to reduce manual work and improve service quality.

You will monitor, triage incidents, validate data, and build dashboards using Power BI and Python, collaborating with engineers, DBAs, and business stakeholders.