Hybrid IT Operations Analyst: Data-Driven, Automation Focus

General Motors of Canada; Austin (TX); Hybrid; USD 90,000 - 120,000; Full time

Job summary

General Motors of Canada is seeking an IT Operations Analyst to help modernize application operations through data-driven insights, automation, and emerging technologies. The role supports dealer operations, vehicle engineering, finance, purchasing, supply chain, and other business functions.

The role emphasizes incident triage, data validation, monitoring, and applying quantitative techniques to improve reliability and efficiency.

Qualifications

• Bachelor's degree in Information Systems / Computer Science / IT or related field.
• Strong quantitative and problem-solving abilities.

Responsibilities

• Support and monitor business-critical applications and operational processes across multiple business units, using alerts, logs, dashboards, job results, reports, and system metrics to identify issues and operational risks.
• Triage incidents, perform initial investigation, apply documented procedures or workarounds, and escalation of complex technical issues with clear supporting information.
• Evaluate operational data, including incident volumes, error rates, response and resolution times, application availability, service-level performance, MTTR and MTTD, using statistical methods, trend identification, forecasting, and other quantitative techniques.
• Use SQL, Python, R, PowerShell, Shell/Bash, or comparable tools to work with data, investigate issues, validate information, and automate repeatable operational activities.
• Use approved generative and Agentic AI tools to develop or improve workflows for incident triage, diagnostics, information retrieval, health checks, reporting, documentation, data validation, and other repeatable processes.
• Partner with business and technology stakeholders to identify operational pain points and opportunities where data, intelligent automation, and process improvements can reduce manual effort and improve consistency, quality, reliability, and efficiency.
• Build dashboards, operational metrics, reports, and automated reporting using Power BI, Python, Excel, Power Query, or comparable data platforms, and communicate meaningful trends, risks, and improvement opportunities.
• Support releases and change activities, maintain operational documentation and runbooks, and continually identify opportunities to improve monitoring, observability, automation, operational reliability, and SLA performance.

Skills

Data analysis

Statistical thinking

Analytical mindset

Collaboration

Education

Bachelor's degree (Information Systems / Computer Science / IT)

Tools

SQL

Python

R

PowerShell

Shell/Bash

Power BI

Power Query

Excel

Job description

General Motors of Canada is seeking an IT Operations Analyst to help modernize application operations through data-driven insights, automation, and emerging technologies. The role supports dealer operations, vehicle engineering, finance, purchasing, supply chain, and other business functions.

The role emphasizes incident triage, data validation, monitoring, and applying quantitative techniques to improve reliability and efficiency.