Hybrid IT Operations Analyst: Data, AI & Automation

General Motors Company; Austin (TX); Hybrid; USD 90,000 - 115,000; Full time

Job summary

General Motors Company seeks an IT Operations Analyst to modernize application operations through data-driven insights, automation, and emerging technologies across dealer operations and engineering. The role blends IT operations, data analytics, and automation to reduce manual work and improve reliability.

Role emphasizes collaboration with engineers, DBAs, and business stakeholders, with a focus on incident triage, data validation, and production support in a hybrid work model (Austin, TX or

Qualifications

• Bachelor's degree in a quantitative or technical field.
• Strong quantitative and problem-solving foundation.
• Experience or coursework with data tools and scripting.
• Familiarity with AI and automation concepts.
• Ability to translate data into actionable insights.

Responsibilities

• Support and monitor business-critical applications and operational processes across multiple business units, using alerts, logs, dashboards, job results, reports, and system metrics to identify issues and operational risks.
• Triage incidents, perform initial investigation, apply documented procedures or workarounds, and escalation complex technical issues with clear supporting information.
• Evaluate operational data, including incident volumes, error rates, response and resolution times, application availability, service-level performance, MTTR and MTTD, using statistical methods, trend identification, forecasting, and other quantitative techniques.
• Use SQL, Python, R, PowerShell, Shell/Bash, or comparable tools to work with data, investigate issues, validate information, and automate repeatable operational activities.
• Use approved generative and Agentic AI tools to develop or improve workflows for incident triage, diagnostics, information retrieval, health checks, reporting, documentation, data validation, and other repeatable processes.
• Partner with business and technology stakeholders to identify operational pain points and opportunities where data, intelligent automation, and process improvements can reduce manual effort and improve consistency, quality, reliability, and efficiency.
• Build dashboards, operational metrics, reports, and automated reporting using Power BI, Python, Excel, Power Query, or comparable data platforms, and communicate meaningful trends, risks, and improvement opportunities.
• Support releases and change activities, maintain operational documentation and runbooks, and continually identify opportunities to improve monitoring, observability, automation, operational reliability, and SLA performance.

Skills

Quantitative reasoning

Problem solving

Communication

Education

Bachelor's degree in Information Systems, Computer Science, Information Technology, Engineering, Data Science, Statistics, Econometrics, Finance, Mathematics, Business Analytics, or related field

Tools

SQL

Python

R

PowerShell

Shell/Bash

Job description

General Motors Company seeks an IT Operations Analyst to modernize application operations through data-driven insights, automation, and emerging technologies across dealer operations and engineering. The role blends IT operations, data analytics, and automation to reduce manual work and improve reliability.

Role emphasizes collaboration with engineers, DBAs, and business stakeholders, with a focus on incident triage, data validation, and production support in a hybrid work model (Austin, TX or