AI-Enabled Email Implementation Lead

JPMorgan Chase & Co.; Wilmington (DE); On-site; USD 110,000 - 160,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Email Implementation Lead (AI-Enabled) to own the development, testing, and support of HTML email communications used across customer journeys.

You will serve as the primary contact for email HTML questions and translate requirements into reliable, accessible email builds. This role emphasizes AI-assisted development to accelerate delivery, maintain modular templates, and ensure cross-client compatibility.

Qualifications

• Bachelor's degree in Information Systems, Information Technology, Computer Science, or related field.
• Hands-on HTML email development experience with table-based layouts and inline CSS.
• Experience QA'ing email rendering across major clients and devices.
• Experience using AI models/assistants in development workflows.

Responsibilities

• Develop and maintain responsive HTML email templates/modules for consistent rendering across major email clients and devices.
• Build AI-ready modular email templates with consistent taxonomy, tagging, and machine-readable structure to enable automated assembly and safe reuse.
• Implement and govern a template/module metadata standard (naming conventions, required fields, constraints, and versioning).
• Build and evolve reusable template patterns (clear structure, modular sections) to enable faster iteration and safer reuse.
• Serve as the primary point of contact for stakeholders on email HTML questions, providing clear guidance, options, and tradeoffs.
• Partner with design, marketing, and delivery/operations teams to translate creative concepts into technically sound email solutions and ensure timely execution.
• Troubleshoot rendering issues and implement robust fallbacks (client-specific constraints, CSS support limitations, dark mode considerations).
• Leverage AI models/assistants to accelerate implementation, refactoring, debugging, and controlled variation generation—validating outputs and ensuring correctness.
• Create and maintain technical documentation, best practices, and reusable patterns to improve consistency, speed, and quality.
• Apply accessibility-minded email development practices and help teams implement practical solutions within email constraints.
• Contribute to continuous improvement by recommending new approaches, tooling enhancements, and process optimizations.

Skills

HTML email development

AI-assisted development

QA across email clients

Stakeholder collaboration

Accessibility in emails

Modular templates

Education

Bachelor's degree in Information Systems/IT/CS

Tools

Salesforce Marketing Cloud

Email testing tools

CSS inlining

Job description

JPMorgan Chase & Co. is seeking an Email Implementation Lead (AI-Enabled) to own the development, testing, and support of HTML email communications used across customer journeys.

You will serve as the primary contact for email HTML questions and translate requirements into reliable, accessible email builds. This role emphasizes AI-assisted development to accelerate delivery, maintain modular templates, and ensure cross-client compatibility.