AI-Enabled Customer Insights Analyst (CLM)

Apple Inc.; Cupertino (CA); Presencial; USD 176.000 - 264.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical and dental coverage

Employee stock programs

Tuition reimbursement

Descripción de la vacante

Apple Inc. in Cupertino, CA is seeking a Customer Insights Analyst to support CLM analysis and lifecycle marketing.

You will translate customer journey data and campaign performance into actionable insights, partnering with Marketing, Decision Automation, and Product Marketing to build AI-assisted tools and robust test designs. You will design analyses for A/B tests, develop lightweight AI workflows, and present clear recommendations to stakeholders across teams.

Formación

• 4 years in marketing analytics, customer insights, CLM, or related data/analytics role with exposure to campaign or lifecycle data.
• Working proficiency in SQL and Python for querying, cleaning, and analyzing large datasets.
• Proficiency in applying ML techniques to marketing and customer datasets to derive insights on segmentation, churn and retention.
• Experience building dashboards and reports in Tableau; familiarity with Snowflake.

Responsabilidades

• Support Customer Insights & CLM Analysis for marketing stakeholders, surfacing trends in customer journey and lifecycle engagement.
• Contribute to design and measurement of A/B tests across audience segmentation, creative, and timing.
• Triangulate data from multiple sources into unified, digestible CLM insights.
• Build AI-assisted analytics tools (dashboards, automated summaries, lightweight models) to improve CLM visibility.
• Collaborate with Marketing, Decision Automation and Product Marketing to translate questions into analysis plans.
• Communicate findings clearly to non-technical stakeholders.

Conocimientos

SQL

Python

ML techniques

Data Visualization

Tableau

Snowflake

A/B Testing

Communication

Educación

Statistics / Economics / Data Science (degree)

Herramientas

Tableau

Snowflake

LLM tools

Descripción del empleo

Apple Inc. in Cupertino, CA is seeking a Customer Insights Analyst to support CLM analysis and lifecycle marketing.

You will translate customer journey data and campaign performance into actionable insights, partnering with Marketing, Decision Automation, and Product Marketing to build AI-assisted tools and robust test designs. You will design analyses for A/B tests, develop lightweight AI workflows, and present clear recommendations to stakeholders across teams.