AI-Enabled Billing Specialist

GenServe Inc.; Tampa (FL); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Life insurance, disability coverage

Job summary

Genserve is seeking a Billing Specialist in Tampa to produce accurate invoices across service, equipment, and project billing types. You will review contracts, POs, and notes to determine correct billable amounts and validate them before release.

You will manage invoicing through Sage, NetSuite, and QuickBooks, submit invoices via customer portals, and resolve billing disputes with a data-driven approach. This role emphasizes AI-assisted tooling, audit trails, and teamwork in a fast-paced

Qualifications

• High school diploma required; Associate or Bachelor's in Accounting, Finance, or Business preferred.
• 2–4 years of commercial billing or invoicing experience (not medical/claims billing).
• Hands-on ERP billing experience (Sage, NetSuite, or comparable); intermediate Excel (pivot tables, VLOOKUP).
• Strong data and analytical skills — able to analyze billing exceptions, identify the pattern behind repeat failures, and quantify it.
• Working fluency with AI tools and willingness to use them to improve billing accuracy and speed — with the judgment to verify AI output before an invoice is released.
• Experience submitting invoices through customer AP or procurement portals.
• High attention to detail and the discipline to work a high volume of time-sensitive billing accurately.
• High tolerance for ambiguity — comfortable resolving incomplete or inconsistent billing inputs.

Responsibilities

• Generate accurate, timely invoices across service, equipment, time-and-material, and project/contract billing types.
• Review contracts, purchase orders, technician notes, and quotes to determine correct billable amounts.
• Validate invoices against supporting documentation and required customer formats before release.
• Process billing within Sage, NetSuite, and QuickBooks; ensure correct entity, mapping, and revenue coding.
• Submit and manage invoices through customer AP and procurement portals; maintain credentials and format compliance.
• Monitor portal rejections and resubmit corrected invoices; track submission-to-acceptance status.
• Research and resolve billing disputes, short-pays, and documentation requests with customer AP contacts.
• Prepare certified payroll reporting and other compliance-driven billing deliverables.
• Issue credits and rebills with appropriate approval and audit trail.
• Use AI tooling in the daily cycle to extract terms from contracts/POs/quotes, and review AI drafts before release.
• Own what you release: confirm AI-extracted amounts against source documents.

Skills

ERP billing experience

Sage

NetSuite

Excel

Data analysis

AI tooling familiarity

Education

Associate or Bachelor's in Accounting/Finance/Business

Tools

Sage

NetSuite

Salesforce

QuickBooks

Job description

Genserve is seeking a Billing Specialist in Tampa to produce accurate invoices across service, equipment, and project billing types. You will review contracts, POs, and notes to determine correct billable amounts and validate them before release.

You will manage invoicing through Sage, NetSuite, and QuickBooks, submit invoices via customer portals, and resolve billing disputes with a data-driven approach. This role emphasizes AI-assisted tooling, audit trails, and teamwork in a fast-paced