AI-Driven UX Strategy & Research Leader

HelloFresh; Colorado; On-site; USD 90,000 - 120,000; Full time

Job summary

HelloFresh is going AI-first. We are building the infrastructure that makes world-class research and strategy possible at scale.

As a Senior UX Strategist & Researcher in Research Operations, you’ll own work from gap identification to scalable programs, designing tools, processes, and systems for researchers and product teams to move faster and act on insight with confidence. You will balance generative, evaluative, qualitative, and quantitative methods, and lead end-to-end initiatives that

Responsibilities

• Build and scale research infrastructure: Own the development of the systems, tools, and programs that enable researchers and cross-functional partners to make evidence-based decisions at scale — spanning knowledge management, recruitment, democratization, tooling, governance, and more.
• Drive AI-assisted tooling and automation: Identify and build AI-powered workflows and automations. Accelerate discovery and the product design lifecycle end-to-end— from intake and recruitment through synthesis and implementation.
• Influence at strategic altitude: influence decision-makers— often at senior or executive level — by presenting in formats that force a decision in the room, not a follow-up meeting.
• Proactively drive operational excellence: Lead discovery workshops to proactively identify operational gaps, forecast resource needs, and define the team's strategic roadmap.
• Match teams to the right solutions: Serve as an operational consultant to researchers and cross-functional stakeholders. Understand workflows, goals, and constraints to recommend the right program.
• Lead strategic research for insights to action: When needed, own end-to-end research and strategy work streams, balancing generative, evaluative, qualitative, and quantitative methods.

Job description

HelloFresh is going AI-first. We are building the infrastructure that makes world-class research and strategy possible at scale.

As a Senior UX Strategist & Researcher in Research Operations, you’ll own work from gap identification to scalable programs, designing tools, processes, and systems for researchers and product teams to move faster and act on insight with confidence. You will balance generative, evaluative, qualitative, and quantitative methods, and lead end-to-end initiatives that