UX Research Lead — AI-Driven Insight & Strategy

Citi; New York (NY); On-site; USD 192,000 - 288,000; Full time

Job summary

Citi is seeking a UX Research Lead in New York to drive end-to-end research across our digital portfolio. You will define a strategic research roadmap, combine qualitative and quantitative methods, and partner with product, design, and engineering to translate insights into product decisions.

You will mentor researchers, establish governance for AI-assisted workflows, and ensure research quality across the organization.

Qualifications

• 10+ years of relevant experience in UX research or related fields.
• Proven ability to influence executives and stakeholders.
• Experience leading enterprise-scale research programs and teams.

Responsibilities

• Lead end-to-end research programs across Citi's digital portfolio.
• Define and maintain an annual research roadmap aligned to business priorities.
• Oversee mixed-methods research including surveys, usability studies, and analytics.
• Partner with product, tech, and design leadership to translate insights into action.
• Champion client voice and synthesize data into actionable recommendations.
• Mentor junior researchers and promote a learning culture.
• Track research impact and ROI across projects.

Skills

Experience level 10+ years

Detail-oriented

Executive communication

Mentoring

AI-enabled research

Education

Bachelor’s/Master’s degree

Formal UX qualification

Tools

Sketch

Figma

Adobe XD

Axure

InVision

Job description

Citi is seeking a UX Research Lead in New York to drive end-to-end research across our digital portfolio. You will define a strategic research roadmap, combine qualitative and quantitative methods, and partner with product, design, and engineering to translate insights into product decisions.

You will mentor researchers, establish governance for AI-assisted workflows, and ensure research quality across the organization.