AI-Driven Tier 1 Tech Support for macOS Cloud

MacStadium; Atlanta (GA); On-site; USD 55,000 - 71,000; Full time

Benefits offered by this job

Competitive base salary

Comprehensive health benefits

401(k) match

Generous PTO

Remote-first culture

Access to leading-edge AI tools

Job summary

MacStadium, based in Atlanta, seeks a Tier 1 Support Specialist to enhance its customer support team. This role involves managing customer support tickets, collaborating with AI tools, and ensuring smooth onboarding processes for new customers.

The ideal candidate will have 1-3 years in technical support, strong communication skills, and experience with Zendesk. MacStadium values autonomy and offers comprehensive health benefits and competitive salaries.

Qualifications

• 1–3 years in technical customer support or similar role.
• Comfortable in Zendesk or similar systems.
• Excellent writing skills for explaining technical issues.
• Comfortable working with AI tools.
• Strong queue management and prioritization skills.
• Based in the US during standard business hours.

Responsibilities

• Own the triage and lifecycle of support tickets.
• Package escalated tickets for further support.
• Manage ABM and MDM onboarding for customers.
• Support SSO onboarding and issue tracking.
• Adjust AI responses based on customer interactions.

Skills

Technical customer support

Zendesk

Excellent written communication

AI tooling

Ticket management

Basic networking

Tools

Apple Business Manager

MDM concepts

Confluence

Slack

Job description

MacStadium, based in Atlanta, seeks a Tier 1 Support Specialist to enhance its customer support team. This role involves managing customer support tickets, collaborating with AI tools, and ensuring smooth onboarding processes for new customers.

The ideal candidate will have 1-3 years in technical support, strong communication skills, and experience with Zendesk. MacStadium values autonomy and offers comprehensive health benefits and competitive salaries.