AI-Driven Technical Support Engineer

Windfall; Salt Lake City (UT); On-site; USD 75,000 - 85,000; Full time

Job summary

Windfall is seeking a Technical Support Engineer to own the customer support queue and related systems in Utah. You’ll onboard customers, configure accounts, and map datasets, aiming to resolve issues and reduce recurring tickets.

Ideal candidates are early in their career, data‑driven, and curious about AI. You’ll work closely with Product and Engineering to craft playbooks and AI workflows that improve support every day.

Qualifications

• 2+ years of professional experience in related roles.
• Experience with CRM systems (Salesforce, HubSpot) and ticketing platforms.
• Bachelor's degree or equivalent experience.

Responsibilities

• Own the support queue: triage, troubleshoot, and resolve inbound tickets.
• Onboard new customers and get them to first value fast.
• Monitor data delivery queues and dataset health to catch issues early.
• Develop AI workflows to deflect and auto-resolve common questions.
• Document playbooks and maintain records in Pylon and Salesforce.
• Turn customer feedback into input for the product roadmap.

Skills

Operational mindset

AI-curious

Detective instinct

Adaptable communicator

Natural documenter

Calm prioritizer

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

HubSpot

Pylon

Zendesk

Intercom

Job description

Windfall is seeking a Technical Support Engineer to own the customer support queue and related systems in Utah. You’ll onboard customers, configure accounts, and map datasets, aiming to resolve issues and reduce recurring tickets.

Ideal candidates are early in their career, data‑driven, and curious about AI. You’ll work closely with Product and Engineering to craft playbooks and AI workflows that improve support every day.