AI-Powered Technical Support Engineer

Podium; Lehi (UT); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Life insurance

Disability insurance

Paid parental leave

Fertility benefits

Generous vacation time

Three 4-day summer weekends

Medical, dental, vision benefits

401k Plan

Swag drops

Job summary

Podium, a Utah-based leader in AI-powered local business solutions, seeks a Technical Support Engineer to own product issues from a technical perspective, troubleshoot, push bug fixes, and relay feedback to the Product team. You will work with Product, Support, Customer Success, Onboarding, and other engineers to deliver excellent service, act as Voice of the Customer, and escalate when appropriate.

The ideal candidate thrives in ambiguity, has 1–3 years of experience in technical support, and

Qualifications

• 1–3 years of experience in technical or product support roles.
• Experience troubleshooting and triaging customer issues.
• Ability to drive innovation and adapt in a fast-changing environment.
• Comfort with AI tools and multiple agents working concurrently.
• Familiarity with APIs, web services, JSON, and debugging tools.

Responsibilities

• Troubleshoot, document & resolve bugs using AI to create and merge PRs.
• Serve as a point of escalation, vetting product-related issues from customers.
• Develop a feedback loop with the Product team.
• Create internal documentation of products and processes.
• Maintain open communication within Customer Success and Product teams.
• Act as Voice of the Customer to share data with cross-functional partners.

Skills

APIs

JSON

Web technologies

Scripting

Customer empathy

Tools

Ticketing system

Job description

Podium, a Utah-based leader in AI-powered local business solutions, seeks a Technical Support Engineer to own product issues from a technical perspective, troubleshoot, push bug fixes, and relay feedback to the Product team. You will work with Product, Support, Customer Success, Onboarding, and other engineers to deliver excellent service, act as Voice of the Customer, and escalate when appropriate.

The ideal candidate thrives in ambiguity, has 1–3 years of experience in technical support, and