AI-Driven Technical Program Manager, Data Migration

Embedded Shishya; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

PointClickCare is a leading health tech company seeking a Technical Program Manager to lead Data Migration initiatives and delivery governance. You will partner with Sales, Project Managers, and Customer Success to prioritize, plan, and deliver projects on schedule while balancing capacity and business objectives.

You will drive operational excellence through process automation, AI-enabled solutions, and data-driven decisions to improve efficiency and outcomes in a fast-paced, customer-focused

Qualifications

• Experience in Technical Program Management, Project Management, Operations Management, or a related discipline.
• Experience managing project schedules, delivery commitments, stakeholder communications, and competing priorities in a customer-facing environment.
• Strong understanding of capacity planning, resource forecasting, workload management, and operational performance metrics.
• Knowledge of Data Migration methodologies, ETL processes, data integration concepts, and systems design principles.
• Experience using project and operational management platforms such as Jira, Kimble, Smartsheet, Confluence, or similar tools.
• Experience working in production, SaaS, healthcare technology, or customer delivery environments.
• Experience leveraging Generative AI, AI copilots, intelligent automation, or agent-based solutions to improve business processes and operational efficiency.
• Understanding of workflow automation, prompt engineering, AI governance, and responsible AI practices.
• Strong analytical, problem-solving, communication, negotiation, and stakeholder management skills.
• Self-motivated with exceptional organizational skills, attention to detail, and a continuous improvement mindset.

Responsibilities

• Understand customer requirements, technical dependencies, and Data Migration delivery processes to support successful project execution.
• Serve as the primary interface between Sales, Project Managers, Resource Management, and delivery teams for project intake, scheduling, prioritization, and delivery coordination.
• Manage project demand, resource forecasting, and capacity planning activities to balance project workload, delivery commitments, and organizational priorities.
• Coordinate Data Migration project go-live readiness and execution activities with Project Managers and technical delivery teams.
• Monitor project portfolios, identify risks, issues, and dependencies, and drive mitigation and escalation activities when required.
• Maintain project requests, schedules, dashboards, operational metrics, templates, and project documentation.
• Lead post-project reviews, root cause analysis activities, and continuous improvement initiatives to improve delivery outcomes and operational efficiency.
• Successfully manage multiple competing priorities while ensuring alignment to customer commitments and business objectives.
• Identify, evaluate, and support the implementation of AI-powered tools, AI agents, copilots, and intelligent automation solutions that improve project scheduling, reporting, capacity planning, operational visibility, knowledge management, and decision-making.
• Ensure adherence to governance, security, compliance, data privacy, and responsible AI practices.

Skills

Technical PM

Project Mgmt

Operations Mgmt

Capacity planning

Resource forecasting

Data migration

ETL

Data integration

Systems design

JIRA

Kimble

Smartsheet

Confluence

AI governance

Generative AI

Workflow automation

Stakeholder mgmt

Analytical

Organizational skills

Tools

JIRA

Kimble

Smartsheet

Confluence

Job description

PointClickCare is a leading health tech company seeking a Technical Program Manager to lead Data Migration initiatives and delivery governance. You will partner with Sales, Project Managers, and Customer Success to prioritize, plan, and deliver projects on schedule while balancing capacity and business objectives.

You will drive operational excellence through process automation, AI-enabled solutions, and data-driven decisions to improve efficiency and outcomes in a fast-paced, customer-focused