AI-Powered Support Operations Specialist

Unit; New York (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

Unit is seeking a Support Operations Specialist in New York City. The role involves designing automated workflows, managing AI tools, and analyzing support data to enhance service quality. Candidates should have 1-2 years of experience in support operations, be skilled in building automations, and possess a strong analytical mindset. Join a fast-growing team passionate about creating a more equitable financial ecosystem.

Qualifications

• 1-2 years of experience in support operations or building AI and automated workflows.
• Hands-on experience with automation tools and a strong understanding of system connections.
• Process-improvement orientation and quick learning in fast-moving environments.

Responsibilities

• Design, build, and improve automated workflows for the support function.
• Manage AI-powered tools to enhance support quality.
• Analyze support data to identify trends and improve processes.
• Respond to complex customer inquiries efficiently.

Skills

Experience in support operations

Building AI and automated workflows

Hands-on experience with automation tools like Zapier

Analytical skills

Excellent communication skills

Tools

Zapier

Custom scripts

Job description

Unit is seeking a Support Operations Specialist in New York City. The role involves designing automated workflows, managing AI tools, and analyzing support data to enhance service quality. Candidates should have 1-2 years of experience in support operations, be skilled in building automations, and possess a strong analytical mindset. Join a fast-growing team passionate about creating a more equitable financial ecosystem.