AI-Driven Strategic Account Manager

AlleyCorp; Denver (CO); On-site; USD 81,000 - 100,000; Full time

Benefits offered by this job

Flexible time off

401k match

Health insurance

Dental & Vision

EAP

Disability & Life insurance

Parental leave

Wellbeing subsidy

Referral bonus

Job summary

Lighthouse is seeking a Strategic Account Manager to manage a portfolio of high-value Tier 1 accounts with a high-touch, AI-driven engagement model. You will own renewals, expansions, and executive reviews while leveraging Claude, Gemini, and Lighthouse’s product suite to drive measurable ROI.

The role requires 6+ years in SaaS enterprise customer success, deep hospitality tech knowledge, and strong communication skills to influence stakeholders across Product, Support, and Sales.

Qualifications

• 6+ years in strategic account management, technical account management, or enterprise customer success in a SaaS environment.
• Proven experience building executive-level relationships and owning commercial outcomes—renewals, expansion, and retention.
• AI-first proficiency: daily use of Claude, Gemini, or similar tools; handles a large portfolio as a systems problem.

Responsibilities

• Own a portfolio of high-value Tier 1 accounts (> $50K ARR) with high-touch engagement.
• Lead development of strategic account plans integrating AI adoption roadmaps.
• Conduct 2–4 business reviews annually per account with ROI data.
• Build executive relationships and manage renewals/expansions.
• Use Lighthouse tools daily to demonstrate measurable ROI.

Skills

Strategic account mgmt

Executive relationships

AI-first proficiency

Revenue analytics

Hospitality tech

Clear communications

Tools

Salesforce

Gainsight

Looker

Intercom

Jira

Claude & Gemini

Job description

Lighthouse is seeking a Strategic Account Manager to manage a portfolio of high-value Tier 1 accounts with a high-touch, AI-driven engagement model. You will own renewals, expansions, and executive reviews while leveraging Claude, Gemini, and Lighthouse’s product suite to drive measurable ROI.

The role requires 6+ years in SaaS enterprise customer success, deep hospitality tech knowledge, and strong communication skills to influence stakeholders across Product, Support, and Sales.