AI-Driven Solutions Engineering Lead

Tulip Interfaces; Somerville (MA); Hybrid; USD 125,000 - 155,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Flexible work schedule

Unlimited vacation

Learning & Development

Dog-friendly office

Job summary

Tulip, a global leader in AI-native frontline operations, is hiring a Senior Solutions Engineering Leader in Somerville, MA. You will coach and grow a high-performing team while remaining hands-on on critical customer projects.

You will guide discovery, scope, and risk, driving delivery quality and value, collaborating with Sales and Professional Services, and traveling up to 25% to support customers worldwide.

Qualifications

• 6-8+ years of experience in solutions engineering, implementation, or technical consulting with manufacturing or industrial customers.
• Deep expertise building composable apps and integrations on Tulip or a comparable no-code platform, including debugging complex solutions built by others.
• Experience leading customer discovery and scoping, estimating effort, and communicating project risk to plant and executive stakeholders.
• 1+ years of people management experience, including coaching, performance conversations, and helping team members grow.
• Nice to have: experience in regulated industries such as life sciences.
• Experience using AI tools to speed up solution delivery is a plus.
• Bachelor's degree or equivalent working experience.

Responsibilities

• Lead and grow a team of Solutions Engineers through weekly 1:1s, clear quarterly goals, ongoing feedback, performance conversations, and individual growth plans.
• Spend roughly half your time hands-on, delivering customer projects yourself and setting the standard for app design, integration quality, and best practices.
• Own delivery quality and results for your team’s projects, including utilization, time to first value, and customer satisfaction, and step in on escalations.
• Partner with Sales and the Head of Professional Services on scoping: lead discovery, effort estimates, and statements of work while protecting margin and feasibility.
• Plan team capacity and staffing, and help recruit, interview, and onboard new hires.
• Pilot AI-enabled delivery on live customer projects and share reusable assets and lessons with the global Professional Services team.
• You’ll travel up to 25%.

Skills

Solutions engineering

No-code Tulip platform

Customer discovery & scoping

People management

AI tools for delivery

Education

Bachelor's degree or equivalent

Job description

Tulip, a global leader in AI-native frontline operations, is hiring a Senior Solutions Engineering Leader in Somerville, MA. You will coach and grow a high-performing team while remaining hands-on on critical customer projects.

You will guide discovery, scope, and risk, driving delivery quality and value, collaborating with Sales and Professional Services, and traveling up to 25% to support customers worldwide.