AI-Driven Solutions Analyst for Process Adoption

Phoenix Oversight Group LLC; Arlington (VA); Remote; USD 90,000 - 130,000; Full time

Job summary

PhoenixTeam is seeking a Solutions Analyst to translate and validate modernized processes and technology for DOI personnel. You will participate in discovery sessions, use AI tools to draft documentation, and produce user-facing materials including SOPs, job aids, and training content.

This role requires strong communication across business, process, and technical teams, with emphasis on accessibility and onboarding, while supporting cross-functional projects in a remote-first environment within

Qualifications

• Bachelor's degree and 5+ years of relevant experience in solutions analysis, business analysis, process improvement, technology adoption, change enablement, or related work.
• Experience supporting technology or process change from discovery through testing and adoption, not only producing communications after the solution is complete.
• Experience creating accurate SOPs, job aids, training materials, workflow documentation, or other user-facing implementation content.
• Ability to understand enterprise applications, data flows, automation, and integration concepts well enough to explain solution changes clearly to users and stakeholders.
• Must be able to successfully complete the background investigation, suitability, credentialing, and system-access requirements applicable to a Moderate Risk Public Trust position.

Responsibilities

• Participate in discovery and process-review sessions to understand current workflows, future-state changes, user groups, risks, and adoption needs.
• Leverage LLMs and other AI tools to synthesize discovery findings, analyze information, draft and refine documentation, explore solution approaches, and support lightweight prototyping and validation.
• Translate solution changes into clear SOPs, workflow diagrams, templates, job aids, training content, communications, and other user-facing materials.
• Support solution analysis by documenting roles, data, system interactions, business rules, and operational impacts as low-code, AI, and automation capabilities are introduced.
• Work in small cross-functional pods with business, process, and technical teammates, sharing responsibility across discovery, analysis, lightweight prototyping, testing, user feedback, and adoption; help refine solutions based on what the team learns.
• Maintain documentation standards, version control, and traceability so process and training materials stay aligned with the delivered solution.
• Help ensure user-facing materials and digital deliverables meet Section 508 accessibility expectations and applicable DOI standards.

Skills

Discovery sessions

AI-assisted analysis

Documentation writing

User training materials

Section 508 accessibility

Stakeholder communication

Education

Bachelor's degree

Tools

Microsoft Power Platform

SharePoint/Microsoft 365

Job description

PhoenixTeam is seeking a Solutions Analyst to translate and validate modernized processes and technology for DOI personnel. You will participate in discovery sessions, use AI tools to draft documentation, and produce user-facing materials including SOPs, job aids, and training content.

This role requires strong communication across business, process, and technical teams, with emphasis on accessibility and onboarding, while supporting cross-functional projects in a remote-first environment within