AI & Automation Director, Service Desk Modernization

Partner Company; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Partner Company is seeking a strategist to assess and redesign service desk and contact center environments using AI, automation, and intelligent assistance. You will develop modernization ROI models and lead discovery sessions while supporting business development with executive-facing proposals and presentations.

The role focuses on delivering measurable cost savings, operational improvements, and a future-state vision for enterprise support operations leveraging cutting-edge AI capabilities.

Qualifications

• Must have experience assessing and redesigning service desk and contact center environments.
• Experience building business cases for modernization and ROI.
• Proven ability to prototype AI solutions and present to executives.

Responsibilities

• Assess current-state service desk and contact center environments.
• Design future-state support models leveraging AI, automation, and intelligent assistance.
• Lead discovery sessions and prototype AI solutions; support business development through proposals and exec presentations.

Skills

Service desk assessment

AI in support

Automation

Intelligent assistance

Job description

Partner Company is seeking a strategist to assess and redesign service desk and contact center environments using AI, automation, and intelligent assistance. You will develop modernization ROI models and lead discovery sessions while supporting business development with executive-facing proposals and presentations.

The role focuses on delivering measurable cost savings, operational improvements, and a future-state vision for enterprise support operations leveraging cutting-edge AI capabilities.