Solutions Analyst - Technology Adoption

Phoenix Oversight Group LLC; Arlington (VA); Remote; USD 90,000 - 130,000; Full time

Job summary

PhoenixTeam is seeking a Solutions Analyst to translate and validate modernized processes and technology for DOI personnel. You will participate in discovery sessions, use AI tools to draft documentation, and produce user-facing materials including SOPs, job aids, and training content.

This role requires strong communication across business, process, and technical teams, with emphasis on accessibility and onboarding, while supporting cross-functional projects in a remote-first environment within

Qualifications

• Bachelor's degree and 5+ years of relevant experience in solutions analysis, business analysis, process improvement, technology adoption, change enablement, or related work.
• Experience supporting technology or process change from discovery through testing and adoption, not only producing communications after the solution is complete.
• Experience creating accurate SOPs, job aids, training materials, workflow documentation, or other user-facing implementation content.
• Ability to understand enterprise applications, data flows, automation, and integration concepts well enough to explain solution changes clearly to users and stakeholders.
• Must be able to successfully complete the background investigation, suitability, credentialing, and system-access requirements applicable to a Moderate Risk Public Trust position.

Responsibilities

• Participate in discovery and process-review sessions to understand current workflows, future-state changes, user groups, risks, and adoption needs.
• Leverage LLMs and other AI tools to synthesize discovery findings, analyze information, draft and refine documentation, explore solution approaches, and support lightweight prototyping and validation.
• Translate solution changes into clear SOPs, workflow diagrams, templates, job aids, training content, communications, and other user-facing materials.
• Support solution analysis by documenting roles, data, system interactions, business rules, and operational impacts as low-code, AI, and automation capabilities are introduced.
• Work in small cross-functional pods with business, process, and technical teammates, sharing responsibility across discovery, analysis, lightweight prototyping, testing, user feedback, and adoption; help refine solutions based on what the team learns.
• Maintain documentation standards, version control, and traceability so process and training materials stay aligned with the delivered solution.
• Help ensure user-facing materials and digital deliverables meet Section 508 accessibility expectations and applicable DOI standards.

Skills

Discovery sessions

AI-assisted analysis

Documentation writing

User training materials

Section 508 accessibility

Stakeholder communication

Education

Bachelor's degree

Tools

Microsoft Power Platform

SharePoint/Microsoft 365

Job description

Overview

The Solutions Analyst helps translate modernized processes and technology into solutions that DOI employees can understand, validate, and adopt. On PhoenixTeam's Department of the Interior modernization program, the role combines process and solution analysis with AI-assisted analysis, documentation, lightweight prototyping, testing, training, change enablement, and user feedback across technology and workflow changes.

This is not a communications-only position. The analyst must understand the solution well enough to participate in discovery, follow data and workflow changes, support testing, and turn technical and process decisions into accurate SOPs, job aids, training, and adoption materials.

Key Functions

• Participate in discovery and process-review sessions to understand current workflows, future-state changes, user groups, risks, and adoption needs.
• Leverage LLMs and other AI tools to synthesize discovery findings, analyze information, draft and refine documentation, explore solution approaches, and support lightweight prototyping and validation.
• Translate solution changes into clear SOPs, workflow diagrams, templates, job aids, training content, communications, and other user-facing materials.
• Support solution analysis by documenting roles, data, system interactions, business rules, and operational impacts as low-code, AI, and automation capabilities are introduced.
• Work in small cross-functional pods with business, process, and technical teammates, sharing responsibility across discovery, analysis, lightweight prototyping, testing, user feedback, and adoption; help refine solutions based on what the team learns.
• Maintain documentation standards, version control, and traceability so process and training materials stay aligned with the delivered solution.
• Help ensure user-facing materials and digital deliverables meet Section 508 accessibility expectations and applicable DOI standards.

Minimum Qualifications

• Bachelor's degree and 5+ years of relevant experience in solutions analysis, business analysis, process improvement, technology adoption, change enablement, or related work.
• Experience supporting technology or process change from discovery through testing and adoption, not only producing communications after the solution is complete.
• Experience creating accurate SOPs, job aids, training materials, workflow documentation, or other user-facing implementation content.
• Ability to understand enterprise applications, data flows, automation, and integration concepts well enough to explain solution changes clearly to users and stakeholders.
• Must be able to successfully complete the background investigation, suitability, credentialing, and system-access requirements applicable to a Moderate Risk Public Trust position.

Preferred Qualifications or Skills

• Experience with Microsoft Power Platform, SharePoint/Microsoft 365, or similar enterprise collaboration and low-code environments.
• Experience producing Section 508-conformant documentation, accessible training content, or captioned instructional media.
• Federal consulting or professional-services experience.
• Prosci, ADKAR, or comparable change-management training or certification.
• Experience using generative AI or LLM tools for analysis, research, documentation, solution exploration, lightweight prototyping, training, or user enablement.

Position Details

• Employment type: Full-Time, W2.
• Location: Primarily remote within the U.S.; occasional travel to Department of the Interior locations may be required based on project needs.
• Hours: 40 hours/week, Monday-Friday, with required availability during DOI core hours of 9:30 a.m.-3:30 p.m. ET.
• Target start: As soon as possible, subject to required government onboarding.
• Program: S. Department of the Interior (DOI) modernization program.
• Openings:
• Contract labor category: Solutions Analyst, Mid-Level.
• Eligibility: Must be able to successfully complete the background investigation, suitability, credentialing, and system-access requirements applicable to a Moderate Risk Public Trust position.

About PhoenixTeam

PhoenixTeam partners with organizations to deliver real results across GenAI, data, product, and technology. We help clients modernize legacy systems, redesign complex workflows, and move practical AI and digital solutions into production in regulated environments.

PhoenixTeam is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable law.