AI-Driven Real-Time Workforce Engineer

Assembled; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Assembled is hiring for a role focused on building AI-powered workforce operations. You will own features from idea to production, shaping real-time agent behavior that monitors support volume, staffing, and performance.

You’ll combine live data, historical patterns, and customer policies to enable reliable, automated decision-making. Join a mature platform at scale and influence real-world outcomes.

Qualifications

• 2+ years of experience building software products.
• You have shipped products end-to-end with real customer impact.
• You are a strong generalist who moves across the stack.
• You turn ambiguity into working software and drive concrete outcomes.
• You consider reliability and edge cases in live operations.
• You demonstrate strong product judgment for user outcomes.
• You sweat the details and ship with quality.

Responsibilities

• Build an AI agent for real-time workforce management that monitors support volume, staffing, and performance.
• Give the agent context and tools to make good decisions using live data and policies.
• Design the control and observability layer for autonomous operations and explainability.

Skills

2+ years experience

Software product ownership

End-to-end shipping

Generalist across stack

Ambiguity to working software

Reliability & live data focus

Strong product judgment

Attention to detail

Job description

Assembled is hiring for a role focused on building AI-powered workforce operations. You will own features from idea to production, shaping real-time agent behavior that monitors support volume, staffing, and performance.

You’ll combine live data, historical patterns, and customer policies to enable reliable, automated decision-making. Join a mature platform at scale and influence real-world outcomes.