Software Engineer, Workforce Operations

Assembled; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Assembled is seeking a product-focused software professional to build AI agents and real-time workforce solutions. You will ship end-to-end features, monitor performance, and design reliable, scalable workflows for customers.

We value candidates with 2+ years in software product development, comfort navigating ambiguity, and strong product judgment. AI agents or real-time data product experience is a plus, with a bias toward customer-centered design.

Qualifications

• Candidates should have at least two years of software product development experience and have shipped a product end-to-end.
• AI agent or real-time data product experience is a plus.

Responsibilities

• Build AI agents and product capabilities for real-time workforce operations, including monitoring support activity and recommending or taking operational actions.

Skills

Software Product Development

End-to-End Product Delivery

Full-Stack Development

AI Agents

Real-Time Systems

Data Modeling

Workforce Management

System Reliability

Product Judgment

Observability

Evaluation

Guardrails

Customer-Centered Design

Job description

Build AI agents and product capabilities for real-time workforce operations, including monitoring support activity and recommending or taking operational actions. Develop the data, tools, controls, and observability needed to make these workflows reliable, understandable, and scalable for customers.

Requirements:

Candidates should have at least two years of software product development experience and have shipped a product end-to-end. They should be strong generalists who can navigate ambiguity, exercise product judgment, and account for reliability and real-world edge cases; AI agent or real-time data product experience is a plus.

Key Skills:

• Software Product Development
• End-to-End Product Delivery
• Full-Stack Development
• AI Agents
• Real-Time Systems
• Data Modeling
• Workforce Management
• System Reliability
• Product Judgment
• Observability
• Evaluation
• Guardrails
• Customer-Centered Design