AI-Driven Product Operations Lead (Insurance Platform)

Remote; San Francisco (CA); Remote; USD 170,000 - 200,000; Full time

Benefits offered by this job

Unlimited Vacation

Work from Anywhere

Stock Options

Health, Dental, and Vision Coverage

401(k) Retirement Plan

Parental Leave

Home Office Allowance

Book stipend

Wellness stipend

Professional Development Reimbursement

No working birthdays

Charitable Contribution Matching

Job summary

Counterpart is hiring a Product Operations Lead for its Insurance Platform. You will own end-to-end product launches, translate strategy into pricing and data specs, and build systems so underwriting and pricing experts can work with minimal handoffs.

You will relentlessly optimize processes, remove bottlenecks, and apply AI daily to accelerate product, underwriting, and engineering velocity across a national platform.

Qualifications

• 7+ years solving complex problems through process and product development.
• Systems thinker embracing scalable solutions, not quick fixes.
• Exceptional project management and documentation across multiple workstreams.
• Daily comfort with AI agents and automation.
• Demonstrated grit and perseverance in challenging contexts.
• Insurance background is a plus, including policy forms or rate filings.

Responsibilities

• Identify and fix bottlenecks in product, underwriting, and pricing workflows.
• Eliminate unnecessary steps before adding new ones.
• Use AI daily to drive efficiency and decision making.
• Lead end-to-end product launches from kickoff to autonomous operation.
• Translate product strategy into clear pricing, data, and engineering specs.
• Set build order with engineering and data and hold it when priorities conflict.
• Create systems for underwriting and pricing experts to input rules.
• Maintain consistent terminology across all systems and teams.
• Implement fast feedback from policies, claims, and deals to gauge impact.
• Institute a single change-control process for any policy or pricing change.
• Catch issues in testing before they reach customers.
• Migrate programs to shared infrastructure rather than separate setups.

Skills

Process optimization

Systems thinking

Project management

AI fluency

Self-starter

Cross-functional collaboration

Strategy-to-spec translation

Tools

SERFF

Job description

Counterpart is hiring a Product Operations Lead for its Insurance Platform. You will own end-to-end product launches, translate strategy into pricing and data specs, and build systems so underwriting and pricing experts can work with minimal handoffs.

You will relentlessly optimize processes, remove bottlenecks, and apply AI daily to accelerate product, underwriting, and engineering velocity across a national platform.