AI-Driven Product Designer for HR Experiences - Equity

The Wrap; New York (NY); Hybrid; USD 146,000 - 222,000; Full time

Benefits offered by this job

Equity (RSUs)

Benefits

Total Rewards

Job summary

Gusto, a payroll and HR platform, is seeking a Product Designer for its HRX team to shape AI-native experiences end to end for small businesses.

You will collaborate with product, engineering, data, and design to ensure judgments on AI outputs are responsible and backed by two-sided journeys and clear handoffs.

Join a team that values craft and impact, working across design, product, and AI governance to deliver trusted experiences.

Qualifications

• 6+ years of product design experience in a B2B SaaS environment.
• Experience designing AI-enabled or conversational experiences shipped to real users.
• Experience in service design for products with two sides or multiple stakeholders.
• Judgment to evaluate and direct AI outputs, knowing when to override.
• Well-developed collaboration across design, product, engineering, and data.

Responsibilities

• Shape AI-native HR experiences end to end — where the customer says what they need and the product delivers the right outcome.
• Lead service design across a two-sided experience — journey mapping and blueprinting the routing and handoffs between customer, AI, and human experts.
• Make and defend judgment calls about AI outputs — when to ship, when to keep a human in the loop, and when not to ship.
• Ground the work in a specific customer and maintain a high craft bar from strategy through pixel-level execution.
• Partner with PM, engineering, and data as a co-owner of product direction.
• Work in fast cycles: set a target, ship real things to customers, and learn to sharpen the direction.
• Conduct and direct research with customers and HR experts to validate decisions in a high-stakes domain.

Skills

Product design

B2B SaaS

AI-enabled experiences

Service design

Cross-functional collaboration

Job description

Gusto, a payroll and HR platform, is seeking a Product Designer for its HRX team to shape AI-native experiences end to end for small businesses.

You will collaborate with product, engineering, data, and design to ensure judgments on AI outputs are responsible and backed by two-sided journeys and clear handoffs.

Join a team that values craft and impact, working across design, product, and AI governance to deliver trusted experiences.