AI-Driven Private Equity Support Engineer

United States Digital Space LLC; Sandy (UT); On-site; USD 70,000 - 95,000; Full time

Job summary

United States Digital Space LLC is seeking a Private Equity Support Analyst to deliver best-in-class service for PE-backed companies, helping clients navigate the platform and manage equity needs with AI-powered workflows.

You will diagnose issues, adhere to SLAs, and drive improvements across support processes while maintaining deep product knowledge and ownership within a fast-paced team.

Qualifications

• Experience in software development, technical support, or QA.
• Strong B2B relationship management experience.
• Customer-focused with proactive problem solving.

Responsibilities

• Provide best-in-class customer service for private equity clients using the company platform.
• Adhere to SLAs, conduct case reviews, and train customers.
• Diagnose root causes, not just surface symptoms, and build lightweight tools to prevent recurrence.
• Read logs and system output to troubleshoot beyond standard playbooks.
• Collaborate cross-functionally to improve support processes and product adoption.

Skills

5+ years exp

B2B relationships

Problem solving

Job description

United States Digital Space LLC is seeking a Private Equity Support Analyst to deliver best-in-class service for PE-backed companies, helping clients navigate the platform and manage equity needs with AI-powered workflows.

You will diagnose issues, adhere to SLAs, and drive improvements across support processes while maintaining deep product knowledge and ownership within a fast-paced team.