AI-Driven Private Equity Support Engineer

Carta; Sandy (UT); On-site; USD 80,000 - 110,000; Full time

Job summary

Carta in Sandy, Utah is seeking a Private Equity Support Analyst to deliver best-in-class customer service for private equity-backed clients, navigating the Carta platform and addressing equity compensation needs with AI-enabled workflows.

You will diagnose root causes, communicate solutions effectively, and maintain cap table accuracy while collaborating with cross-functional teams to improve processes and product adoption.

Qualifications

• Experience in software development, technical support, or quality assurance.
• Strong ability to build and maintain customer relationships in a B2B context.
• Comfort using AI-powered workflows to investigate and resolve issues.

Responsibilities

• Provide best-in-class customer service for a portfolio of private equity-backed companies and PE firms.
• Adhere to SLAs, conduct case reviews, and train customers on the Carta platform.

Skills

Customer support

Technical troubleshooting

Software development background

B2B relationship management

Job description

Carta in Sandy, Utah is seeking a Private Equity Support Analyst to deliver best-in-class customer service for private equity-backed clients, navigating the Carta platform and addressing equity compensation needs with AI-enabled workflows.

You will diagnose root causes, communicate solutions effectively, and maintain cap table accuracy while collaborating with cross-functional teams to improve processes and product adoption.