AI-Driven Platform Operations Engineer

Plaid Inc.; San Francisco (CA); On-site; USD 170,000 - 210,000; Full time

Benefits offered by this job

Equity compensation

Medical benefits

Dental benefits

401(k)

Job summary

Plaid is looking for a Platform Engineer to own internal systems end-to-end, building AI-enabled automation and scalable workflows. You will improve customer operations tooling, drive adoption, and measure outcomes with data.

Collaboration with cross-functional teams and documenting solutions are key parts of the role. With 4+ years in production software and a focus on engineering scalability, you will impact thousands of developers integrating Plaid, while partnering with product and customer

Qualifications

• 4+ years of production software experience.
• History of proactive ownership and fixing inefficient processes.
• Experience near technical products or customer-facing operations.
• Ability to write SQL and measure impact with data.
• Comfort using AI coding tools as part of workflow.
• Clear technical communication for non-technical partners.

Responsibilities

• Own platform systems end-to-end from concept to production.
• Automate and scale account operations across portfolios.
• Build AI-first workflows for automated triage and routing.
• Improve self-serve experiences in Plaid dashboard to reduce tickets.
• Instrument systems, collect metrics, and prove impact.
• Create documentation, demos, and onboard teams.

Skills

Production software

Ownership

Data-driven analysis

SQL proficiency

AI tools

Technical communication

Tools

SQL

Python

Job description

Plaid is looking for a Platform Engineer to own internal systems end-to-end, building AI-enabled automation and scalable workflows. You will improve customer operations tooling, drive adoption, and measure outcomes with data.

Collaboration with cross-functional teams and documenting solutions are key parts of the role. With 4+ years in production software and a focus on engineering scalability, you will impact thousands of developers integrating Plaid, while partnering with product and customer