AI-Driven Platform Operations Analyst

The Wrap; New York (NY); Hybrid; USD 83,000 - 99,000; Full time

Job summary

Gusto seeks a hands-on operations professional to own the day-to-day reconciliation and loss-detection workflow, using AI and data tooling to optimize the process from transaction to financials. You will partner with Engineering and Accounting to resolve issues, improve controls, and automate repetitive tasks.

Strong ownership and analytical skills are essential as you operate in a fast-paced environment. Based at our New York/NYC area with hybrid work expectations, you’ll help scale financial

Qualifications

• 3–4 years in an operations/analyst or similar role with a track record of high-quality, detail-heavy execution and ownership.
• Experience in payments, banking, fintech, or financial services / accounting operations.
• Familiarity with reconciliation, cash management, ACH/NACHA rules, or card networks.
• Exposure to regulatory or compliance requirements (e.g., MTL) relevant to a payments environment.
• Demonstrated use of AI to automate real, manual workflows with concrete examples and outcomes.
• Strong analytical and data skills: proficient in spreadsheets and SQL or eagerness to learn.

Responsibilities

• Own reconciliation execution and exceptions research across customer cash and money movement, validating accuracy of financial data with internal and external partners.
• Monitor transactions to detect discrepancies, anomalies, and potential losses; investigate and drive resolution.
• Identify, elevate, track, and close payment-related issues across reconciliation and loss domains with cross-functional partners.
• Contribute to accuracy and timeliness of financial close and reporting for areas owned.
• Tighten controls on processes you own and recommend enhancements to reduce risk and manual effort.
• Partner with Engineering to trace recurring breaks and losses to source and resolve underlying gaps.

Skills

AI automation

Analytical skills

SQL

Cross-functional

Financial systems

Process improvement

Ownership

Communication

Education

Bachelor's degree in Finance/Accounting/Business

Job description

Gusto seeks a hands-on operations professional to own the day-to-day reconciliation and loss-detection workflow, using AI and data tooling to optimize the process from transaction to financials. You will partner with Engineering and Accounting to resolve issues, improve controls, and automate repetitive tasks.

Strong ownership and analytical skills are essential as you operate in a fast-paced environment. Based at our New York/NYC area with hybrid work expectations, you’ll help scale financial