AI-Driven Partner Operations Manager

Sword Health; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive health, dental andvision

Life and AD&D Insurance

401(k)

Remote-first company

Paid holidays

Equity shares

Discretionary PTO

Parental leave

Flexible working hours

Free digital therapist

Job summary

Sword Health is seeking a Partner Operations Manager to own the operational backbone of a portfolio of partner relationships in a remote US environment. This role focuses on configuration, billing, integrations, implementations, escalations, and account reviews.

You will ensure seamless day-to-day operations and cross-functional collaboration with Sales, Product, and Data Ops. The ideal candidate brings rigorous operational experience with external partners, strong analytical skills, and high

Qualifications

• Experience owning complex operational workflows for external partners or clients: billing, integrations, data or file feeds, or similar systems-level work.
• Comfort operating across ambiguity with multiple internal and external stakeholders, without needing a defined playbook for every situation.
• Strong analytical and critical thinking foundation: you reason from facts, synthesize clearly, and communicate with brevity.
• High initiative and sound judgment: you identify what matters and act without waiting to be directed.
• A track record of building trust directly with external partners or customers, not just internal stakeholders.
• Direct, ongoing accountability for an external-facing relationship (client, partner, or vendor) as a standing responsibility, not a one-time project.

Responsibilities

• Own the operational execution for an assigned partner portfolio: configuration, file feeds, billing, integrations, and reporting.
• Lead implementations and ongoing operational work for new and existing partners, coordinating internally to keep commitments on track.
• Run partner-level escalations to resolution, looping in Partner Sales, Product, Client and Data Operations, or Customer Success as needed.
• Own account/partner business review prep and delivery for your portfolio.
• Serve as the day-to-day operational point of contact for partner and partner-customer stakeholders.
• Partner closely with Partner Sales, Client and Data Operations, Product, and Customer Success to keep partnerships running smoothly and flag risk early.

Skills

Operational workflows

Stakeholder management

Analytical thinking

Judgment & initiative

External partnerships

Job description

Sword Health is seeking a Partner Operations Manager to own the operational backbone of a portfolio of partner relationships in a remote US environment. This role focuses on configuration, billing, integrations, implementations, escalations, and account reviews.

You will ensure seamless day-to-day operations and cross-functional collaboration with Sales, Product, and Data Ops. The ideal candidate brings rigorous operational experience with external partners, strong analytical skills, and high