AI-Driven NPI Launch Manager

Amazon; Hawthorne (CA); On-site; USD 74,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a Customer Support New Product Introduction Program Manager to lead launch readiness for Ring and Blink initiatives in the Hawthorne, CA area. This role focuses on coordinating cross-functional teams, applying AI tools for efficient readiness workflows, and delivering comprehensive launch materials.

Applicants should have 3+ years in program or project management, a Bachelor's degree or PMP, and a data-driven mindset to drive improvements.

Qualifications

• Bachelor's degree or PMP certificate.
• 3+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.
• Experience handling ambiguous or undefined challenges through strong problem solving abilities.

Responsibilities

• Own and manage customer support readiness projects for new Ring and Blink launches, ensuring all support touchpoints are prepared for day-one customer interactions
• Drive cross-functional collaboration across Product Management, Go-to-Market teams, and CS Operations to align on launch timelines and support requirements
• Leverage AI tools to accelerate NPI readiness workflows, including automated project intake, status reporting, risk identification, and stakeholder communication
• Use generative AI to draft, refine, and standardize NPI deliverables such as launch readiness assessments, support enablement plans, knowledge articles, and cross-functional communications
• Apply AI-driven analysis to identify patterns and risks across your project portfolio, proactively surfacing dependencies, timeline conflicts, and resource constraints
• Automate repetitive PM tasks (meeting notes, action item tracking, status roll-ups, stakeholder updates) using AI tools to increase capacity
• Identify risks early, ask the right questions, and drive timely decisions across stakeholder groups
• Clear blockers and elevate appropriately when dependencies threaten launch timelines or support quality
• Facilitate effective meetings with the right stakeholders, driving both detailed discussions and high-level alignment
• Incorporate customer feedback and support insights to inform launch readiness decisions

Skills

Data-driven decisions

Cross-functional collaboration

Problem solving

Experience with metrics

Education

Bachelor's degree

PMP certificate

Tools

AI tools

Confluence/JIRA workflows

Job description

Amazon is seeking a Customer Support New Product Introduction Program Manager to lead launch readiness for Ring and Blink initiatives in the Hawthorne, CA area. This role focuses on coordinating cross-functional teams, applying AI tools for efficient readiness workflows, and delivering comprehensive launch materials.

Applicants should have 3+ years in program or project management, a Bachelor's degree or PMP, and a data-driven mindset to drive improvements.