NPI Program Manager - Ring & Blink Launches

Amazon Inc.; Bellevue (WA); On-site; USD 74,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs

Job summary

Amazon.com Services LLC's Ring and Blink CS NPI PMO is seeking a Program Manager to own readiness for new launches, ensuring day-one customer support touchpoints are prepared. You will coordinate with Product Management, Go-to-Market, and CS Operations across Ring and Blink.

Use AI tools to accelerate NPI readiness workflows, draft launch materials, and automate status updates. You will identify risks early and drive timely decisions to keep launches on track and customer experiences

Qualifications

• Bachelor's degree or PMP certification.
• 3+ years of program or project management experience.
• Experience using data and metrics to drive improvements.
• Experience working cross-functionally with tech and non-tech teams.
• Experience handling ambiguous challenges through strong problem solving abilities.

Responsibilities

• Own and manage customer support readiness projects for new Ring and Blink launches, ensuring all support touchpoints are prepared for day-one customer interactions
• Drive cross-functional collaboration across Product Management, Go-to-Market teams, and CS Operations to align on launch timelines and support requirements
• Leverage AI tools to accelerate NPI readiness workflows, including automated project intake, status reporting, risk identification, and stakeholder communication
• Use generative AI to draft, refine, and standardize NPI deliverables such as launch readiness assessments, support enablement plans, knowledge articles, and cross-functional communications
• Apply AI-driven analysis to identify patterns and risks across your project portfolio, proactively surfacing dependencies, timeline conflicts, and resource constraints
• Automate repetitive PM tasks (meeting notes, action item tracking, status roll-ups, stakeholder updates) using AI tools to increase capacity
• Identify risks early, ask the right questions, and drive timely decisions across stakeholder groups
• Clear blockers and elevate appropriately when dependencies threaten launch timelines or support quality
• Facilitate effective meetings with the right stakeholders, driving both detailed discussions and high-level alignment
• Incorporate customer feedback and support insights to inform launch readiness decisions

Skills

Program management

Cross-functional collaboration

Data-driven decision making

Problem solving

AI tools

Education

Bachelor's degree or PMP certificate

Tools

Amazon Quick

Confluence

JIRA

Job description

Amazon.com Services LLC's Ring and Blink CS NPI PMO is seeking a Program Manager to own readiness for new launches, ensuring day-one customer support touchpoints are prepared. You will coordinate with Product Management, Go-to-Market, and CS Operations across Ring and Blink.

Use AI tools to accelerate NPI readiness workflows, draft launch materials, and automate status updates. You will identify risks early and drive timely decisions to keep launches on track and customer experiences