AI-Driven Knowledge Content Specialist

Socket.dev; Alpharetta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

Priority Commerce in Alpharetta, GA is seeking a Digital Content Specialist to own the creation, organization, and maintenance of digital content across Client Service and other Service Teams.

You will serve as the primary administrator for Confluence and support the rollout of Atlassian Rovo, leveraging AI-powered search to help staff access accurate information in real time. You will collaborate with Product, Technology, and Operations to close knowledge gaps and establish governance.

Responsibilities

• Owns creation, organization, maintenance, and continuous improvement of digital content for Client Service and other Service Teams.
• Serves as the primary administrator and content steward for Confluence and supports the implementation and expansion of Atlassian Rovo, using AI-powered search and knowledge capabilities to help Service representatives access accurate information in real time.
• Partners with Client Service, Product, Technology, Operations, and other business teams to identify knowledge gaps, improve content quality, establish content governance, and expand Confluence and

Job description

Priority Commerce in Alpharetta, GA is seeking a Digital Content Specialist to own the creation, organization, and maintenance of digital content across Client Service and other Service Teams.

You will serve as the primary administrator for Confluence and support the rollout of Atlassian Rovo, leveraging AI-powered search to help staff access accurate information in real time. You will collaborate with Product, Technology, and Operations to close knowledge gaps and establish governance.