Digital Content Specialist

Socket.dev; Alpharetta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

Priority Commerce in Alpharetta, GA is seeking a Digital Content Specialist to own the creation, organization, and maintenance of digital content across Client Service and other Service Teams.

You will serve as the primary administrator for Confluence and support the rollout of Atlassian Rovo, leveraging AI-powered search to help staff access accurate information in real time. You will collaborate with Product, Technology, and Operations to close knowledge gaps and establish governance.

Responsibilities

• Owns creation, organization, maintenance, and continuous improvement of digital content for Client Service and other Service Teams.
• Serves as the primary administrator and content steward for Confluence and supports the implementation and expansion of Atlassian Rovo, using AI-powered search and knowledge capabilities to help Service representatives access accurate information in real time.
• Partners with Client Service, Product, Technology, Operations, and other business teams to identify knowledge gaps, improve content quality, establish content governance, and expand Confluence and

Job description

Job title:Digital Content Specialist

Reports to:VP, Business Process Transformation

Department:Merchant Solutions

Location:Alpharetta, GA

Grade:16

About Priority:

Priority Commerceis a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority Commerce, we're driven by results. We expect our people tobe known for results- bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

About the Role:

The Digital Content Specialist owns the creation, organization, maintenance, and continuous improvement of digital content supporting Client Service and other Service Teams across the organization. The role serves as the primary administrator and content steward for Confluence and supports the implementation and expansion of Atlassian Rovo, using AI-powered search and knowledge capabilities to help Service representatives access accurate information in real time. The Digital Content Specialist partners with Client Service, Product, Technology, Operations, and other business teams to identify knowledge gaps, improve content quality, establish content governance, and expand Confluence and