Confluence Content Specialist for AI-Powered Knowledge

Priority-Technology-Holdings,-LL; Alpharetta (GA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

401(k) match

ESPP

HSA options

Medical insurance

Gym membership

Job summary

Priority Technology Holdings, Inc. is seeking a Digital Content Specialist in Alpharetta, GA to own and improve our Confluence-driven knowledge base. You will drive content creation, governance, and AI-enabled knowledge retrieval with Rovo across Client Service teams.

Collaboration with Product, Technology, and Operations is essential to close content gaps and enhance the employee experience. Ideal candidates have 3+ years in digital content or knowledge management, strong writing and

Qualifications

• 3+ years of digital content management, knowledge management, or related field.
• Experience with Confluence or similar knowledge-management/documentation platforms.
• Strong written and verbal communication; ability to simplify complex information.
• Strong organisational skills and attention to detail.
• Experience collaborating with cross-functional teams and subject matter experts.
• Ability to manage multiple content initiatives and competing priorities.
• Strong problem-solving and analytical skills.
• Ability to learn new technologies and translate them into practical business solutions.

Responsibilities

• Own day-to-day management and administration of digital content within Confluence.
• Create, organize, publish, and maintain knowledge articles, procedures, FAQs, troubleshooting guides, and service documentation.
• Establish and maintain a consistent content structure, taxonomy, navigation, and standards across Confluence spaces.
• Regularly review content for accuracy, relevance, completeness, and usability.
• Identify outdated, duplicate, or missing content and coordinate updates with SMEs.
• Develop and maintain content governance, ownership, review cycles, and publishing standards.
• Translate complex technical information into clear, actionable content for Service Teams.
• Monitor content usage and identify opportunities to improve employee experience.
• Support the implementation and optimization of Atlassian Rovo within Client Service.
• Develop and maintain knowledge foundation for Rovo to provide accurate responses.
• Partner with Client Service leadership and Technology to identify high-value AI use cases for knowledge retrieval.
• Test and evaluate Rovo responses to identify content gaps and improvements.
• Establish processes for monitoring and improving AI-generated results.
• Help define governance and access controls to protect information.
• Train and support Service Teams in using Rovo daily.
• Expand Confluence and Rovo usage across Service Teams.

Skills

Confluence

Rovo

Knowledge management

Technical writing

Cross-functional collaboration

Tools

Atlassian Suite

Job description

Priority Technology Holdings, Inc. is seeking a Digital Content Specialist in Alpharetta, GA to own and improve our Confluence-driven knowledge base. You will drive content creation, governance, and AI-enabled knowledge retrieval with Rovo across Client Service teams.

Collaboration with Product, Technology, and Operations is essential to close content gaps and enhance the employee experience. Ideal candidates have 3+ years in digital content or knowledge management, strong writing and