AI-Driven Jira Service Management Architect

Accenture; San Diego (CA); On-site; USD 95,000 - 135,000; Full time

Job summary

Accenture is seeking a Jira Service Management practitioner in San Diego to design and implement platform workflows, automation, and integrations that turn service chaos into predictable delivery.

You will work with Agile consultants and client stakeholders to translate how work flows into tooling, applying AI-enabled capabilities to improve efficiency and customer experience. Travel may be required depending on client needs.

Qualifications

• Experience configuring Jira Service Management workflows and automations.
• Ability to integrate JSM with enterprise applications.
• Experience improving service delivery with AI-enabled workflows.

Responsibilities

• Configure workflows, forms, approvals, notifications, and automation rules.
• Streamline service delivery through intelligent workflow design.
• Integrate JSM with enterprise applications and business processes.
• Integrate automation to reduce manual effort and improve service consistency.
• Leverage AI capabilities to enhance knowledge discovery and service automation.
• Identify opportunities to improve service experiences with AI-enabled workflows.

Skills

Workflow design

Automation

System integration

Jira

Jira Service Management

AI-enabled workflows

Tools

Jira Service Management

Atlassian Intelligence

Rovo capabilities

Job description

Accenture is seeking a Jira Service Management practitioner in San Diego to design and implement platform workflows, automation, and integrations that turn service chaos into predictable delivery.

You will work with Agile consultants and client stakeholders to translate how work flows into tooling, applying AI-enabled capabilities to improve efficiency and customer experience. Travel may be required depending on client needs.