Jira Service Management Architect — ITSM & Automation

Accenture

Raleigh (NC)

Hybrid

USD 110,000 - 190,000

Full time

10 days ago

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Benefits offered by this job

Medical, dental, vision benefits

401(k) plan

Job summary

Accenture is seeking a JSM expert to own the platform layer of transformation, designing workflows, automations, and integrations to turn service chaos into predictable delivery. You will work with Agile consultants and client stakeholders, managing high-visibility engagements and integrating AI-enabled capabilities to enhance efficiency and customer experience.

The role involves hands-on configuration, automation, and enterprise integrations, with travel up to 100% as required by client

Qualifications

Minimum 5 years configuring and administering Jira Service Management (JSM)
Experience integrating JSM with third-party enterprise systems using REST APIs, webhooks, or connectors
Minimum 5 years designing ITIL-aligned service management workflows and automation
Minimum 5 years helping enterprise clients improve service delivery operations or ITSM maturity
Hands-on experience with Atlassian automation and reducing manual effort

Responsibilities

Configure workflows, forms, approvals, notifications, and automation rules
Streamline service delivery through intelligent workflow design
Integrate JSM with enterprise applications and business processes
Integrate automation to reduce manual effort and improve consistency
Leverage Atlassian Intelligence and Rovo capabilities to improve knowledge discovery and service automation
Identify opportunities to enhance service experiences using AI-powered workflows
Monitor and optimize AI-enabled service capabilities