AI-Driven IT Support Analyst II

Docebo Inc.; Athens (GA); Ibrido; USD 55.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation package

Health benefits

Paid vacation days

Docebo Days

Floating holidays

Birthday off

Descrizione del lavoro

Docebo Inc. in Athens, GA (hybrid) is seeking an IT Support Analyst II to keep our global team connected and secure. You will resolve tickets, manage IAM, CISCO Meraki networks, Google Workspace, and device fleets, while championing AI-driven workflows.

You will collaborate across HR, Operations, Security, and IT Systems Architects to align technology initiatives and protect assets. On-call rotation is part of the role, with a strong focus on service excellence.

Competenze

• 2+ years of IT support experience in a distributed, global environment.
• Experience supporting macOS, Windows, and mobile platforms.
• Experience managing IAM solutions (OKTA, OneLogin) and MDM/UEM ecosystems (Jamf, Intune, Mosyle, VMware Workspace ONE).
• Strong understanding of wired/wireless networks and hands-on administration of Google Workspace.
• Scripting knowledge (Bash, PowerShell) to automate tasks and streamline operations.
• Excellent communication and problem-solving abilities in cross-functional and remote settings.

Mansioni

• Respond to service desk requests promptly via the Jira suite, handling onboarding, access requests, hardware/software procurement, and troubleshooting.
• Configure, maintain, and troubleshoot local office networks powered by CISCO Meraki, plus Zoom and AV room solutions.
• Administer IAM and core SaaS tools, manage device fleet lifecycle across the organization.
• Maintain endpoint protection with MDM/UEM and enforce security policies across devices.
• Develop AI-enabled workflows to automate IT tasks and accelerate ticket triage.
• Collaborate with HR, Operations, Security, and IT Systems Architects to align initiatives and protect assets.
• Support both in-office and remote team members and participate in on-call rotation.

Conoscenze

IT support

Multi-OS support

OKTA / IAM

CISCO Meraki

Google Workspace

Scripting

Problem solving

Communication

Strumenti

Jamf

Intune

Mosyle

VMware Workspace ONE

Google Workspace

CISCO Meraki

Descrizione del lavoro

Docebo Inc. in Athens, GA (hybrid) is seeking an IT Support Analyst II to keep our global team connected and secure. You will resolve tickets, manage IAM, CISCO Meraki networks, Google Workspace, and device fleets, while championing AI-driven workflows.

You will collaborate across HR, Operations, Security, and IT Systems Architects to align technology initiatives and protect assets. On-call rotation is part of the role, with a strong focus on service excellence.