IT Manager: AI-Driven Help Desk & Automation Lead

USA Vein Clinics, Vascular, Fibroid and Oncology Centers; Northbrook (IL); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health

Dental

Vision

401k & Match

Paid time off

Job summary

USA Vein Clinics is seeking an IT Manager to oversee day-to-day IT operations, user experience, and support services in Northbrook, IL. The role involves driving automation and efficiency in service delivery using cutting-edge technology.

With a competitive salary range of $75,000 - $95,000 and full-time on-site schedule, this position offers rapid career advancement and the chance to make a real impact on patients' lives.

Qualifications

• 4-7 years of IT support or systems administration experience.
• Experience managing help desk or technical support environments.
• Knowledge of networking, systems, and troubleshooting.
• Experience with ITSM platforms like ServiceNow or Jira preferred.

Responsibilities

• Manage IT help desk and support ticketing system.
• Oversee hardware, software, and system maintenance.
• Support network and infrastructure performance.
• Troubleshoot technical issues across departments.

Skills

IT support experience

Help desk management

Networking knowledge

Knowledge of ITSM platforms

Experience with AI tools

Education

Associate or Bachelor's degree

Tools

ServiceNow

Jira

Job description

USA Vein Clinics is seeking an IT Manager to oversee day-to-day IT operations, user experience, and support services in Northbrook, IL. The role involves driving automation and efficiency in service delivery using cutting-edge technology.

With a competitive salary range of $75,000 - $95,000 and full-time on-site schedule, this position offers rapid career advancement and the chance to make a real impact on patients' lives.