AI-Driven IT Delivery Director

Victory In Christ (ministry); Chicago (IL); On-site; USD 200,000 - 250,000; Full time

Job summary

Rate, headquartered in Chicago, seeks a Senior Director of IT to lead multiple IT teams and govern service levels across the business. The role focuses on optimizing end-user experience, onboarding, asset management, and strategic IT programs for continued efficiency.

The ideal leader will react to issues tactically while building long-term plans, recruiting top talent, and guiding IT services across the organization._BASELINE:_ promising executive leadership opportunity in a tech-driven lender

Qualifications

• Experience leading IT teams and setting SLA expectations.
• Strong leadership and interpersonal skills with ability to coach talent.
• Ability to create and present proposals to executives across the organization.
• Familiarity with ITIL processes in large enterprise environments.

Responsibilities

• Manage multiple IT teams and their priorities.
• Work with business leadership to define SLA metrics and monitor performance.
• Serve as escalation point for IT issues with defined escalation paths.
• Manage staffing levels to meet commitments across teams.
• Oversee IT assets and end-user equipment inventory and repurposing.
• Lead strategic projects to improve fulfillment and IT operations.
• Oversee New Hire IT Fulfillment and IT Asset Management groups.

Skills

Leadership

End-user computing

Proposals & presentations

ITIL familiarity

Job description

Rate, headquartered in Chicago, seeks a Senior Director of IT to lead multiple IT teams and govern service levels across the business. The role focuses on optimizing end-user experience, onboarding, asset management, and strategic IT programs for continued efficiency.

The ideal leader will react to issues tactically while building long-term plans, recruiting top talent, and guiding IT services across the organization._BASELINE:_ promising executive leadership opportunity in a tech-driven lender