Director, AI-Enabled Software Delivery

Victory In Christ (ministry); Chicago (IL); On-site; USD 200,000 - 250,000; Full time

Job summary

Rate, headquartered in Chicago, seeks a Senior Director of IT to lead multiple IT teams and govern service levels across the business. The role focuses on optimizing end-user experience, onboarding, asset management, and strategic IT programs for continued efficiency.

The ideal leader will react to issues tactically while building long-term plans, recruiting top talent, and guiding IT services across the organization._BASELINE:_ promising executive leadership opportunity in a tech-driven lender

Qualifications

• Experience leading IT teams and setting SLA expectations.
• Strong leadership and interpersonal skills with ability to coach talent.
• Ability to create and present proposals to executives across the organization.
• Familiarity with ITIL processes in large enterprise environments.

Responsibilities

• Manage multiple IT teams and their priorities.
• Work with business leadership to define SLA metrics and monitor performance.
• Serve as escalation point for IT issues with defined escalation paths.
• Manage staffing levels to meet commitments across teams.
• Oversee IT assets and end-user equipment inventory and repurposing.
• Lead strategic projects to improve fulfillment and IT operations.
• Oversee New Hire IT Fulfillment and IT Asset Management groups.

Skills

Leadership

End-user computing

Proposals & presentations

ITIL familiarity

Job description

Rate is one of the nation’s top retail mortgage lenders, delivering a seamless, tech-driven experience that helps customers reach their homeownership and financial goals. Founded in 2000 and based in Chicago, Rate is licensed in all 50 states and D.C. and has helped over 2 million homeowners with a wide range of loan products, competitive rates and personalized service. With 5,000+ employees across 300+ offices and 12+ subsidiaries, Rate’s Loan Officers rank among the best in the country. From purchases and refinances to tapping into equity, Rate makes financing faster, simpler and less stressful. Our technology — including Same Day Mortgage, the Rate App, FlashClose℠, MyAccount and the Language Access Program — has earned recognition from HousingWire, Scotsman Guide, NerdWallet, the Chicago Tribune and Crain’s Chicago Business. Learn more at rate.com.

Job Profile

Senior Director - IT

Job Description Summary

We are committed to providing a competitive and equitable total rewards package. The compensation for this role is designed to attract, retain, and motivate top talent.

The expected base salary range for this position is $200,000 to $250,000 annually.

Job Description

The Senior Director of IT is responsible for IT relalated tasks in various departments such as TechSquad, New hire onboarding, asset management, and general IT issues. Focusing on the end user experience, this leadership position finds and develops talent that can assist new hires and employees with onboarding, equipment, and user access. This leader must be able to react tactically to issues as they arise but also possess the ability to think strategically to build long term plans and programs.

Essential Duties and Responsibilities

• Manage multiple teams
• Work with the business leadership to set SLA ’ s and manage the teams performance against these SLA ’ s
• Act as a point of escalation for issues, building appropriate escalation process based on severity
• Manage staffing levels across the teams to continue to meet the commitments
• Manage IT assets associated to end users and track them, maintaining inventory to meet demand and repurposing equipment appropriately
• Develop strategic projects that help to continually develop the efficiency of the fulfillment team
• This role is responsible for managing the New Hire IT Fulfillment group and IT Asset Management team

Skills and Competencies

• Strong Leadership and interpersonal skills with an Ability to Identify and Coach young talent to achieve results
• Technical Background in end user computing technology and support services
• Ability to build proposals and present at all levels in The organization
• familiar with ITIL process to Manage IT organizations in Enterprise environments

Additional Job Description Summary

Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.

The company offers a comprehensive benefits program to eligible employees, including eligibility to participate in a company-sponsored 401(k); vacation benefits; eligibility for medical, dental, vision, and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; critical care insurance; personal accidental insurance; commuter benefits; pet insurance; certain time off and leave of absence benefits; well-being benefits (e.g., employee assistance program); and other supplemental benefits (e.g. legal planning assistance; identity theft protection; pet insurance; wellness resources).