AI-Driven Internal Communications Analyst

Amazon

Seattle (WA)

On-site

USD 83,000 - 130,000

Full time

20 hours ago

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Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon’s Internal Communications team seeks a Business Analyst who loves turning data into strategic insights. You will build dashboards, craft AI-powered automations, and write narratives that guide global Operations decisions.

Collaboration with data engineers and BI teams will shape communications affecting 1M+ employees. You will translate feedback signals and content performance into actionable recommendations and present to senior leaders.

Qualifications

Bachelor's degree or equivalent.
3+ years of Excel or Tableau experience.
3+ years of writing SQL queries and creating business intelligence reports using Tableau, Power BI.
Experience defining requirements and using data and metrics to draw business insights.
Experience making business recommendations and influencing stakeholders.
Experience producing executive-level written materials and presenting to executive audiences.
3+ years of business analyst, data analyst or similar role experience.
Experience with data visualization using Tableau, Quicksight, or similar tools.
Experience effectively communicating complex concepts through written and verbal communication.
Experience gathering business requirements, using industry standard business intelligence tool(s) to extract data, formulate metrics and build reports.

Responsibilities

Own the measurement framework for our internal communications channels, including key performance indicators (KPIs), baselines, benchmarks, and goals.
Dive deep into content performance and employee feedback data to uncover insights, and share learnings across a global team of internal communicators.
Analyze sentiment to identify where communications can close information gaps.
Write analytical narratives for regular Business Reviews that tell the story of what happened, why, and what to do next, and track trends across the business overtime.
Advise regional communications teams on content strategy using data (bi-weekly editorial calls, ad hoc requests, content recommendations).
Build AI-powered automation to reduce manual reporting burden (automated reports, Slack integrations, scheduled data pulls, intelligent agents).
Build and maintain dashboards and data tools for a global set of non-technical stakeholders.
Design and implement reporting solutions that enable stakeholders to manage the business and make effective decisions.
Access raw data feeds, build queries, organize data, and design visualizations that present business performance at a glance.
Partner cross-functionally with tech teams to innovate and improve the customer experience for our internal teams and employee customers across Operations.