AI-Driven Enterprise Transformation Product Manager

JPMorgan Chase & Co.; Tampa (FL); On-site; USD 120,000 - 155,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Product Manager for the Business Transformation team within Merchant Services to shape the end-to-end product life cycle, guide launches, and translate business priorities into scalable operating models.

You will partner with senior leaders to identify AI-enabled opportunities, drive adoption, and ensure risk controls, customer impact, and operational efficiency are baked into every change.

Qualifications

• 7+ years in enterprise product, technology, or transformation roles.

Responsibilities

• Partner with senior leaders to define business outcomes and translate them into a transformation agenda.
• Identify high-value opportunities and apply AI, automation, and operating-model changes to deliver measurable results.
• Prioritize and sequence initiatives based on business value and change capacity.
• Own end-to-end adoption strategy for new capabilities from leadership alignment to frontline behavior change.
• Diagnose adoption barriers using data-driven methods and design targeted interventions.
• Define outcome-linked success metrics tying capability deployment, behavior change, and business impact.
• Redesign workflows for effective human-AI teaming with clear handoffs and control points.
• Partner with risk, compliance, and controls to embed 3LOD and model risk requirements into new operating models.
• Lead org design changes to sustain the model (roles, skills, spans of control, new/retired roles).
• Coach and enable senior sponsors with crisp narratives and translation of technical performance into business impact.
• Build transformation capability (training, labs, coaching, change champions) and manage a backlog with retrospectives.

Skills

Enterprise product

Transformation

Large-scale change

AI literacy

Workflow analysis

Organizational analytics

3LOD & model risk

Stakeholder management

Scaled agile SAFe/LeSS

Job description

JPMorgan Chase & Co. is seeking a Product Manager for the Business Transformation team within Merchant Services to shape the end-to-end product life cycle, guide launches, and translate business priorities into scalable operating models.

You will partner with senior leaders to identify AI-enabled opportunities, drive adoption, and ensure risk controls, customer impact, and operational efficiency are baked into every change.