AI-Driven Enterprise Tech Training & Content Lead

Commerce; United States; Remote; USD 75,000 - 110,000; Full time

Job summary

Commerce is seeking a skilled technical writer and instructional designer to own product and developer learning content, ensuring accuracy with every platform release. You will lead customized training for enterprise merchants, agency partners, and internal teams, while leveraging AI tools to speed content creation and improve learner experiences.

The role involves collaborating with Product, Engineering, and Professional Services to translate platform changes into engaging content, producing

Qualifications

• Experience in technical writing and instructional design.
• Experience in developer education or product training.
• Experience delivering training to enterprise merchants, agency partners, and internal teams.

Responsibilities

• Own and maintain Commerce product and developer learning content aligned to each platform release.
• Deliver customized virtual and in-person training for enterprise merchants, agency partners, and internal teams.
• Leverage AI tools and emerging technologies to accelerate content creation and learner experience.
• Partner with Product, Engineering, and Professional Services to translate platform changes into accurate learning content.
• Produce product- and developer-focused video content, including scripting, narration, and screen recordings.
• Apply adult learning best practices to maximize learner engagement.
• Conduct scoping calls with merchants and partners to understand objectives and requirements.
• Build strong relationships with stakeholders across Product, Engineering, Professional Services, and Marketing.
• Manage training action plans and coordinate scheduling and administration of learning sessions.

Skills

Technical writing

Instructional design

Training delivery

Developer education

Tools

GitHub

Next.js

Nuxt.js

APIs

HTML/CSS/JS

ecommerce tools

Job description

Commerce is seeking a skilled technical writer and instructional designer to own product and developer learning content, ensuring accuracy with every platform release. You will lead customized training for enterprise merchants, agency partners, and internal teams, while leveraging AI tools to speed content creation and improve learner experiences.

The role involves collaborating with Product, Engineering, and Professional Services to translate platform changes into engaging content, producing