AI-Driven Enterprise Account Manager

ScreenCloud; Charlotte (NC); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Unlimited paid time off

AI-enabled tools

Hybrid-first flexibility

Work From Anywhere – up to 1 month a

401(k) plan

Comprehensive Health Coverage

Job summary

ScreenCloud in Charlotte, NC is seeking an Enterprise Account Manager to own a portfolio of enterprise customers, focusing on retention and expansion.

You will build multi-threaded relationships, translate customer goals into measurable ROI, and leverage AI to uncover insights and drive growth.

This hybrid role offers a 2-3 day in-office schedule, unlimited PTO, and a comprehensive benefits package, empowering you to deliver impact at scale.

Qualifications

• Proven experience in Enterprise Account Management with retention and expansion targets.
• Strong commercial acumen, negotiating and closing expansion deals.
• Strategic account management including executive engagement and ROI realization.

Responsibilities

• Own retention, renewals, churn, and expansion across an Enterprise book.
• Act as a strategic advisor, driving adoption, value, and ROI.
• Build and execute strategic account plans and stakeholder relationships.
• Develop multi-threaded relationships across organizations.
• Identify and close expansion opportunities from discovery to close.
• Lead QBRs/EBRs and renewals focused on business outcomes.
• Maintain expansion pipeline with clear tactics and risks.
• Use AI and data to prioritize portfolio and improve planning.
• Collaborate with Sales, Product, Marketing, Solutions Engineering, Professional Services, and Support to drive outcomes.
• Share best practices to elevate team performance.

Skills

Enterprise Account Management

Customer Success

SaaS

Negotiation

Executive Engagement

Tools

CRM (Salesforce)

AI tools

Product Analytics

Job description

ScreenCloud in Charlotte, NC is seeking an Enterprise Account Manager to own a portfolio of enterprise customers, focusing on retention and expansion.

You will build multi-threaded relationships, translate customer goals into measurable ROI, and leverage AI to uncover insights and drive growth.

This hybrid role offers a 2-3 day in-office schedule, unlimited PTO, and a comprehensive benefits package, empowering you to deliver impact at scale.