AI-Driven Digital Systems Analyst

Amgen SA; Holly Springs, Northern (NC, KY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Stock-based long-term incentives

Flexible work models where possible

Job summary

Amgen is seeking a Specialist IS Business Systems Analyst to drive digital and AI-enabled transformation by aligning business needs with practical technology solutions. You will guide initiatives that improve how teams work, decisions, and value delivery across multiple departments.

The role emphasizes requirements elicitation, process analysis, and cross-functional collaboration with stakeholders to ensure compliant, effective solutions and measurable outcomes.

Qualifications

• Demonstrated experience in business systems analysis, including requirements elicitation, process discovery, business process mapping, user stories, acceptance criteria, and translation of business needs into technology solutions.
• Experience leading or supporting medium-to-large technology, digital, automation, data, analytics, or AI-enabled initiatives involving cross-functional teams.
• Experience supporting computerized systems in a pharmaceutical, biotechnology, manufacturing, or other regulated environment.

Responsibilities

• Lead medium-to-large digital, automation, data, analytics, and AI-enabled initiatives across multiple departments or functional areas from business need through implementation and adoption.
• Partner with Manufacturing, Business, Technology/IS, Engineering, Automation, Quality, Data, and vendor stakeholders to identify business needs, process improvements, and scalable technology solutions.
• Lead requirements elicitation and process analysis, translating business needs into system requirements, user stories, process flows, acceptance criteria, and measurable success criteria.
• Define and manage project scope, delivery plans, timelines, resources, budgets, risks, dependencies, milestones, and deliverables.
• Manage cross-functional teams through solution design, development, testing, implementation, release readiness, adoption, and post-implementation assessment.
• Support the computerized system/application lifecycle, including implementation, validation/qualification, change control, sustainment, enhancements, integrations, upgrades, periodic reviews, and retirement.
• Identify opportunities to simplify, standardize, and automate business processes, eliminate manual activities, improve data quality, and replace inefficient or legacy workflows.
• Partner with the business to identify, standardize, and operationalize data sources, metrics, KPIs, dashboards, and analytics solutions supporting operational excellence and data-driven decision-making.
• Drive delivery and adoption of digital platforms, workflow automation, dashboards, analytics, and AI-enabled capabilities that improve productivity, quality, decision-making, and user experience.
• Identify appropriate AI/ML and Generative AI use cases, support responsible AI adoption, and contribute to practical guidance and guardrails for AI platforms, tools, and applications.
• Ensure technology solutions comply with applicable Technology, cybersecurity, GxP, data integrity, quality, legal, policy, and operational requirements.
• Communicate project status, risks, decisions, technical approaches, dependencies, and business value to stakeholders, vendors, and leadership.
• Drive continuous improvement and value realization by monitoring outcomes, gathering user feedback, and identifying opportunities to enhance delivered solutions.
• Provide technical guidance and mentoring and contribute to best practices for digital, data, AI, automation, and technology-enabled project delivery.

Skills

Business systems analysis

Agile delivery

Stakeholder management

Cross-functional collaboration

Data visualization

AI/ML familiarity

Regulated environments

Education

Doctorate degree

Master’s degree + 2 years in IS/CS/Engineering/Business/Life Sciences

Bachelor’s degree + 4 years in IS/CS/Engineering/Business/Life Sciences

Associate’s degree + 8 years in IS/CS/Engineering/Business/Life Sciences

High school diploma/GED + 10 years in IS/CS/Engineering/Business/Life Sciences

Tools

Power BI

Tableau

Spotfire

Databricks

Job description

Amgen is seeking a Specialist IS Business Systems Analyst to drive digital and AI-enabled transformation by aligning business needs with practical technology solutions. You will guide initiatives that improve how teams work, decisions, and value delivery across multiple departments.

The role emphasizes requirements elicitation, process analysis, and cross-functional collaboration with stakeholders to ensure compliant, effective solutions and measurable outcomes.