AI-Driven Digital Success Strategy Lead

Coinscapture; Northern (KY); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Jamf is seeking a Digital Success Strategy Manager to own the digital customer success strategy, shape an AI-powered engagement model, and partner with engineering to scale adoption and retention across a broad customer base.

You will define requirements, roadmaps, and governance, design end-to-end programs, and align CS, Marketing, Product, and Operations while driving measurable outcomes with cross-functional teams and data-driven decision making.

Qualifications

• 6+ years in customer success or digital engagement strategy.
• Deep expertise in segmentation, lifecycle design, tech-touch engagement, and tooling.
• Experience applying AI and automation to customer engagement.
• Ability to translate strategy into actionable requirements for builders.
• Strong knowledge of customer success metrics and data.
• Familiarity with CS platforms like Gainsight and Salesforce (preferred).
• Bachelor’s degree in business/technical field, or equivalent experience.

Responsibilities

• Owns the digital customer success strategy for segmentation and lifecycle.
• Leads AI-powered evolution of the digital motion and roadmap.
• Defines requirements and priorities for tooling and automation; collaborates with the Digital Success Engineer.
• Owns adoption, retention, and coverage outcomes; defines metrics and targets.
• Designs end-to-end digital engagement programs with cross-functional teams.
• Collaborates with analytics and data teams to ground motion in health signals.
• Establishes governance for automated customer communication at scale.
• Aligns CS, Marketing, Product, and Operations around strategy and roadmap.
• Advocates for digital and scaled customer success at leadership level.
• Executes strategy with autonomy; escalates cross-functional decisions when needed.

Skills

Digital CS strategy

AI & automation

Strategy design

Cross-functional leadership

Data-driven decisions

Stakeholder mgmt

Education

Bachelor's degree in business/technical

CS or data-platform certifications (pref)

Tools

Gainsight

Salesforce

In-app tooling

Job description

Jamf is seeking a Digital Success Strategy Manager to own the digital customer success strategy, shape an AI-powered engagement model, and partner with engineering to scale adoption and retention across a broad customer base.

You will define requirements, roadmaps, and governance, design end-to-end programs, and align CS, Marketing, Product, and Operations while driving measurable outcomes with cross-functional teams and data-driven decision making.