AI-Driven Digital CS Program Lead (Onboarding to Renewal)

ServiceNow; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

ServiceNow seeks a results-driven leader to drive digital Customer Success programs for mid-market, owning onboarding to renewal.

You will act as strategist and operator, defining architecture and daily operations to ensure a smooth, scalable customer journey.

In this role, you will drive adoption through lifecycle campaigns, protect GRR with automated interventions, and leverage AI and automation to scale personalized experiences.

Qualifications

• 5-10 years in Customer Success or Digital CS.
• Experience with CRM, automation, and program building.

Responsibilities

• Lead digital CS programs for mid-market from onboarding to renewal.
• Act as strategist and operator, defining architecture and daily operations.
• Drive adoption through lifecycle programs and campaigns.
• Protect GRR with automated interventions and CSM partnership.
• Use AI and automation to scale personalization.

Skills

Customer Success

Digital CS

Lifecycle programs

CRM

Automation

Program building

Job description

ServiceNow seeks a results-driven leader to drive digital Customer Success programs for mid-market, owning onboarding to renewal.

You will act as strategist and operator, defining architecture and daily operations to ensure a smooth, scalable customer journey.

In this role, you will drive adoption through lifecycle campaigns, protect GRR with automated interventions, and leverage AI and automation to scale personalized experiences.