AI-Driven Digital Analytics Lead

The Hartford

Chicago (IL)

On-site

USD 110,000 - 166,000

Full time

14 days+

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Job summary

The Hartford is seeking a Digital Strategy Lead to guide analytics for Employee Benefits and Corporate domains. You will partner with business and tech teams to drive analytics strategy, define KPIs, and deliver data‑driven insights while mentoring a team of analysts.

This hands‑on role blends leadership with deep technical analytics and a focus on scalable, high‑impact solutions. As Lead Digital Analyst, you will oversee complex analyses, dashboards, and executive reporting, ensuring data

Qualifications

Bachelor's degree or equivalent experience in Analytics, Business, Technology, Mathematics, Statistics, Economics, or a related field.
6+ years of experience in data analysis, business analysis, digital analytics, reporting, or related disciplines.
Experience leading analytics initiatives and mentoring or guiding analysts.
Strong analytical, problem‑solving, and data storytelling skills.
Advanced SQL skills and experience working with large datasets.
Experience working with cloud‑based data platforms such as Snowflake, BI and visualization tools such as Tableau, and digital analytics platforms such as Google Analytics/GA4.
Strong stakeholder management, communication, facilitation, and presentation skills.
Ability to influence without authority and collaborate effectively across business and technology teams.
Experience working in Agile environments and managing multiple priorities.
Experience with data quality, reporting automation, dashboard development, and digital analytics best practices are preferred.
Insurance or financial services experience is a plus.
Familiarity with AI‑enabled analytics capabilities.
Experience analyzing digital customer behavior, customer journeys, or enterprise datasets.
Experience driving process improvements and scalable analytics solutions.

Responsibilities

Lead complex data and analytics initiatives, translating business needs into scalable, data‑driven solutions.
Serve as the primary analytics partner and trusted advisor for assigned business domains, providing strategic guidance and thought leadership.
Partner with business and technology stakeholders to define requirements, KPIs, and analytical solutions that drive informed decision‑making and support scalable analytics solutions.
Perform advanced analytics, data profiling, data discovery, SQL‑based querying, omnichannel analysis, and Agentic AI traffic analysis to identify trends, opportunities, risks, and actionable insights.
Oversee the delivery of complex analyses, reporting, dashboards, scorecards, performance measurement solutions, and executive‑level insights while ensuring quality, consistency, and adherence to analytics standards and best practices.
Lead work intake, prioritization, capacity planning, and delivery coordination, effectively managing risks, dependencies, and cross‑functional collaboration.
Drive data governance, data quality, documentation, and continuous improvement through process optimization, automation, and reusable analytics solutions that improve efficiency and scalability. Collaborate and support AI First analytical initiatives.
Lead data quality investigations and root cause analysis, MORs, MBRs, and executive reporting, communicating insights, recommendations, and business performance metrics to diverse audiences.
Mentor and develop analysts through coaching, knowledge sharing, deliverable reviews, and best‑practice guidance while fostering collaboration and accountability.
Maintain strong business, technical, and domain expertise while remaining hands‑on and supporting strategic cross‑functional initiatives aligned with organizational goals.