Digital Strategy Lead

The Hartford; Charlotte (NC); On-site; USD 110,000 - 166,000; Full time

Job summary

The Hartford is seeking a Digital Strategy Lead to drive analytics strategy across Employee Benefits and Corporate domains. You will partner with business and technology teams, deliver data-informed insights, and oversee complex analytics initiatives while remaining hands-on in analytical work.

As a lead analyst (not a people manager), you will mentor analysts, guide work allocation, ensure quality standards, and align analytics outcomes with organizational goals.

Qualifications

• Bachelor's degree or equivalent experience in Analytics, Business, Technology or related field.
• 6+ years of experience in data analysis, digital analytics, or related disciplines.
• Experience leading analytics initiatives and mentoring analysts.
• Strong analytical, problem-solving and data storytelling skills.
• Advanced SQL skills and experience with large datasets.
• Experience with cloud data platforms like Snowflake and BI tools like Tableau.
• Strong stakeholder management, communication and presentation skills.
• Experience in Agile environments and managing multiple priorities.

Responsibilities

• Lead complex data and analytics initiatives, translating business needs into scalable, data-driven solutions.
• Serve as the primary analytics partner for assigned business domains, providing strategic guidance.
• Define requirements, KPIs and analytical solutions with stakeholders to drive informed decisions.
• Perform advanced analytics, data profiling, SQL querying, omnichannel and AI traffic analyses.
• Oversee delivery of analyses, dashboards, scorecards and executive insights with high quality standards.
• Lead intake, prioritization, capacity planning and delivery coordination with cross-functional teams.
• Drive data governance, data quality, documentation and process improvements.
• Mentor and develop analysts through coaching and best-practice guidance.
• Maintain hands-on involvement while supporting strategic cross-functional initiatives.

Skills

Advanced Analytics

SQL

Stakeholder Management

Executive Reporting

Mentoring

Cross-Functional Leadership

Communication & Influence

Project Delivery

Data Governance

Omnichannel Analytics

AI Traffic Analytics

Education

Bachelor's degree or equivalent

Tools

Snowflake

Tableau

GA4/Google Analytics

Job description

Digital Strategy Lead - ME07LE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

This role is part of our growing Digital Analytics organization. Digital Analytics is a high-impact team focused on delivering AI-first analytics, real-time insights, and personalization capabilities across our digital landscape to help business partners understand customer behavior, optimize experiences and make confident, data‑driven decisions at scale.

The Lead Digital Analyst serves as the strategic analytics lead for the Employee Benefits and Corporate domains, partnering closely with business and technology stakeholders to drive analytics strategy, priorities, and outcomes. This role combines deep hands‑on analytics expertise with leadership responsibility for stakeholder engagement, work prioritization, delivery oversight, quality standards, risk management and business outcomes.

In addition, the Lead Digital Analyst provides functional leadership and mentorship to a team of analysts, helping guide work allocation, analyst development, and delivery excellence while partnering with business and technology teams to deliver actionable insights and drive data‑informed decision making.

Core Competencies

• Strategic Planning
• Stakeholder Management
• Advanced Analytics & SQL
• Omnichannel & AI Traffic Analytics
• Data Governance & Quality
• Executive Reporting
• Project Delivery
• Process Improvement
• Cross‑Functional Leadership
• Mentoring & Coaching
• Communication & Influence

Role Clarification

This is a lead analyst role, not a people manager role. The position provides functional leadership and accountability for analytics delivery, stakeholder outcomes, prioritization, quality standards and analyst development while remaining actively engaged in hands‑on analytical work.

Key Responsibilities

• Lead complex data and analytics initiatives, translating business needs into scalable, data‑driven solutions.
• Serve as the primary analytics partner and trusted advisor for assigned business domains, providing strategic guidance and thought leadership.
• Partner with business and technology stakeholders to define requirements, KPIs and analytical solutions that drive informed decision‑making and support scalable analytics solutions.
• Perform advanced analytics, data profiling, data discovery, SQL‑based querying, omnichannel analysis and Agentic AI traffic analysis to identify trends, opportunities, risks and actionable insights.
• Oversee the delivery of complex analyses, reporting dashboards, scorecards, performance measurement solutions and executive‑level insights while ensuring quality, consistency and adherence to analytics standards and best practices.
• Lead work intake, prioritization, capacity planning and delivery coordination, effectively managing risks, dependencies and cross‑functional collaboration.
• Drive data governance, data quality, documentation and continuous improvement through process optimisation, automation and reusable analytics solutions that improve efficiency and scalability. Collaborate and support AI First analytical initiatives.
• Lead data quality investigations and root cause analysis, MORs, MBRs and executive reporting, communicating insights, recommendations and business performance metrics to diverse audiences.
• Mentor and develop analysts through coaching, knowledge sharing deliverable reviews and best‑practice guidance while fostering collaboration and accountability.
• Maintain strong business, technical and domain expertise while remaining hands‑on and supporting strategic cross‑functional initiatives aligned with organisational goals.

Qualifications

• Bachelor's degree or equivalent experience in Analytics, Business, Technology, Mathematics, Statistics, Economics or a related field.
• 6+ years of experience in data analysis, business analysis, digital analytics, reporting or related disciplines.
• Experience leading analytics initiatives and mentoring or guiding analysts.
• Strong analytical, problem‑solving and data storytelling skills.
• Advanced SQL skills and experience working with large datasets.
• Experience working with cloud‑based data platforms such as Snowflake, BI and visualisation tools such as Tableau and digital analytics platforms such as Google Analytics/GA4.
• Strong stakeholder management, communication, facilitation and presentation skills.
• Ability to influence without authority and collaborate effectively across business and technology teams.
• Experience working in Agile environments and managing multiple priorities.
• Experience with data quality, reporting automation, dashboard development and digital analytics best practices are preferred.
• Insurance or financial services experience is a plus.
• Familiarity with AI‑enabled analytics capabilities.
• Experience analysing digital customer behaviour, customer journeys or enterprise datasets.
• Experience driving process improvements and scalable analytics solutions.

Candidate must be authorised to work in the US without company sponsorship. The company will not support the STEM OPT I-983 training plan endorsement for this position.

Compensation

The listed annualised base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short‑term or annual bonuses, long‑term incentives and on‑the‑spot recognition. The annualised base pay range for this role is: $110,400 - $165,600

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age