AI-Driven Deployment Ops Lead

Opencall; New York (NY); On-site; USD 130,000 - 190,000; Full time

Job summary

OpenCall is seeking an experienced Operations professional to enhance customer deployments and internal processes in New York City. In this full-time role, you will work directly with the founding team to implement improved operational systems and customer tracking.

The ideal candidate will have over 4 years of experience, possess strong organizational skills, and be comfortable working in a fast-paced startup environment. Competitive compensation of $130K–$190K, plus equity, is offered.

Qualifications

• 4+ years of experience in startup operations, consulting, or similar roles.
• Experience in high-growth, low-process environments.
• Ability to write clear executive-quality materials.

Responsibilities

• Manage customer operations and build systems for tracking customer statuses.
• Run weekly operating rhythms and support processes.
• Identify and implement AI-enabled automation in workflows.

Skills

Organization

Problem-solving

Strong judgment

Experience with AI tools

Cross-functional collaboration

Tools

Spreadsheets

Dashboards

Automation tools

Job description

OpenCall is seeking an experienced Operations professional to enhance customer deployments and internal processes in New York City. In this full-time role, you will work directly with the founding team to implement improved operational systems and customer tracking.

The ideal candidate will have over 4 years of experience, possess strong organizational skills, and be comfortable working in a fast-paced startup environment. Competitive compensation of $130K–$190K, plus equity, is offered.