AI-Driven Data Center Training Lead

Amazon Web Services (AWS); New Carlisle (IN); On-site; USD 130,000 - 175,900; Full time

Benefits offered by this job

Health insurance

RSU eligibility

401(k) matching

Paid time off

Job summary

AWS Data Center Operations seeks a Technical Training Manager to lead a new Full-Time Training Team (FTT) for Data Center Operations. You will develop initial training, maintain lab equipment, and drive continuous program improvements across DCEO, DCO, ID, and Logistics, with about 25% travel.

Responsibilities include leading trainers, standardizing processes, measuring impact, and leveraging AI and agile methods to deliver world-class training.

Qualifications

• 1+ years of Microsoft Office products and applications experience
• 2+ years of direct people management, including managing managers or senior individual contributors experience
• Bachelor’s degree or equivalent
• Experience in project, program or product management with focus on technical education programs
• Experience in operations management
• 4+ years of leading training, technical instruction, or maintenance operations programs at a regional or multi-site level experience
• 4+ years of demonstrating safety standards experience
• Experience in curriculum development for international technical support organizations

Responsibilities

• Lead a team of technical trainers
• Manage the training programs for Data Center Engineering Operations (DCEO), Data Center Operations (DCO), Infrastructure Delivery (ID), Decommissioning, and Logistics
• Implement standardized training processes that adapt to audience needs
• Create and track performance metrics for training effectiveness
• Establish communication channels between Full Time Training Team (FTT) and stakeholders
• Drive innovation through AI technology and agile methodologies
• Support the design of comprehensive learning materials including exercises, tutorials, and assessments
• Measure and report training program impact
• Travel approximately 25% of the time

Skills

People management

Curriculum development

Project management

Technical education programs

Operations management

LMS strategy

Data-driven decision making

Education

Bachelor’s degree or equivalent

Master’s degree in Engineering, Education, Organizational Development, or related field

Tools

Learning Management Systems (LMS)

Job description

AWS Data Center Operations seeks a Technical Training Manager to lead a new Full-Time Training Team (FTT) for Data Center Operations. You will develop initial training, maintain lab equipment, and drive continuous program improvements across DCEO, DCO, ID, and Logistics, with about 25% travel.

Responsibilities include leading trainers, standardizing processes, measuring impact, and leveraging AI and agile methods to deliver world-class training.